Quality Assurance Manager | BPO
5 days ago
Learn and Inspire. Join us now We are hiring for passionate and talented QA Manager for our awesome team As QA Manager , you will leverage your analytical skills to create a metric-driven determination of our successes. You will identify opportunities for improvement and help develop impactful and measurable action plans to address these. You will also take the lead in conducting quality audits, report on findings, and propose new systems and policies for continuous improvement. The ideal candidate/s is a critical thinker who will proactively improve the quality systems of the fast-paced growing company through internal audits, participation process improvement programs, and interaction with key partners to obtain constructive feedback. Responsibilities Direct manage Quality Assurance staff and ensure employees follow the company’s quality assurance protocol Serve as point of contact for all QA related queries Responsible for training and development of quality department employees to fulfill client expectations while managing cost. Responsible for confirming and managing compliance with client auditing processes Manages and oversees timely completion of deliverables as required by the Service Level Agreement Partner with Operations and Training teams to provide quality-related information and assist in driving quality improvement initiatives which ensure consistent delivery of services to all clients. Prepare reports, interact with Operations and support groups regarding quality improvement Prepares quality documentation and reports by collecting, analyzing, and summarizing information and trends. Handle stakeholder escalation to ensure satisfaction, and act as interface between team and management Qualifications Should have at least 3 years of experience as a Quality Assurance Manager on a BPO set up Excellent communication and presentation skills Knowledgeable in performance data management and analysis Six Sigma experience/certification is preferred Data analytics advance root cause analysis Exceptional leadership skills and great eye for detail Ability to teach and mentor Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City Other info Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers) Work set up: Onsite Schedule: Shifting Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer What's in it for you? Our people enjoy some amazing perks, check out a few below: Competitive salary package Exciting employee engagement activities Stability (Continuously getting pioneer accounts) Learning sessions every week Fast career growth Free Parking Passes Accessible location HMO (with free dependent) Leave credits/Leave conversions Night differential Uncapped annual appraisal 2 days off And most importantly, you’ll be part of a growing company with dynamic and engaging team. Interested? Here are ways to reach us: Please make sure to complete this application form: Send a message to | (Yan & Krizia) Walk in and look for YAN & KRIZIA- our office located at 12th Floor SIX/NEO (previously Net Lima) 26th street 5th avenue BGC, Taguig #J-18808-Ljbffr
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Taguig, National Capital Region, Philippines YONDU INC. Full time ₱1,500,000 - ₱2,500,000 per yearGENERAL RESPONSIBILITIES:The Quality Assurance Manager will oversee the activity of the quality assurance team/s and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. Creates testing strategy and makes sure that it is implemented according to set...
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Taguig, Philippines HR TechX Corp. Full timeOverview Join to apply for the Quality and Compliance Manager role at HR TechX Corp. This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and...
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URGENT: Quality Assurance Specialist
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Taguig, Philippines iOPEX Tech Full timeLearn and Inspire. Join us now! Available Roles: Quality Assurance Manager Quality Assurance Team Lead/Supervisor Quality Assurance Specialist Training Manager Training Team Lead/Supervisor Communications Trainer Process Trainer Sales Trainer Performance Excellence Lead/PEX Assistant Manager We are hiring for passionate and talented QA Specialist for our...
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Quality and Compliance Manager
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Taguig, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Qualifications: Bachelor's Degree 3 years of experience as...
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Quality and Compliance Manager
2 weeks ago
Taguig, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Qualifications: Bachelor's Degree 3 years of experience as...
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Taguig, Philippines KMC Solutions Full timeAbout the Role We are looking for an experienced QA Engineering Manager based in the Philippines to lead our growing quality assurance team supporting a US-based organization. This role is ideal for a senior QA professional with strong leadership skills and a passion for driving software quality at scale. You will oversee the entire QA process — from...
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Taguig, Philippines YONDU INC. Full timeAbout the role: As the Quality Assurance Lead at YONDU INC., you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full‑time role is based in Taguig City, Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...
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Quality Assurance Manager
1 week ago
Taguig, National Capital Region, Philippines KMC Solutions Full time ₱60,000 - ₱120,000 per yearAbout the RoleWe are looking for an experienced QA Engineering Manager based in the Philippines to lead our growing quality assurance team supporting a US-based organization.This role is ideal for a senior QA professional with strong leadership skills and a passion for driving software quality at scale. You will oversee the entire QA process — from...
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Taguig, National Capital Region, Philippines YONDU INC. Full time ₱2,000,000 - ₱2,500,000 per yearAbout the role: As the Quality Assurance Lead at YONDU INC.', you will be responsible for overseeing the quality assurance processes and ensuring the delivery of high-quality software products. This full-time role is based in Taguig City Metro Manila and is critical in supporting the Information & Communication Technology and Testing & Quality Assurance...
