Global E-Commerce
1 week ago
Quality Assurance Program Manager - TikTok Shop Responsibilities Quality Assurance & Governance Uphold high-quality moderation standards across all BPOs to ensure consistency and excellence in service delivery. Develop, implement and continuously enhance a robust quality assurance framework aligned with evolving business needs and customer expectations. Ensure 100% auditing of DSAT cases by BPO teams and conduct Root Cause Analysis for DSAT cases for the leadership team. Perform Audit-the-Auditor checks to maintain QA compliance and standards within BPO teams. Participate in global and regional governance discussions to ensure uniformity of quality expectations, reporting, and issue escalation across markets. Data Analysis & Process Improvement Conduct deep-dive root cause analysis on quality gaps to identify actionable insights and implement data-driven quality improvement initiatives. Define success metrics for quality programs and provide regular updates to the leadership team. Utilize data dashboards and reporting tools to track QA performance, agent-level compliance and operational readiness. Maintain structured documentation, risk logs, and reporting dashboards to support transparency and informed decision-making. Project & Stakeholder Management Lead and manage quality-related projects end-to-end: scoping, planning, stakeholder engagement, execution and post-mortem analysis. Drive timelines and track deliverables to ensure successful and timely implementation of quality initiatives. Collaborate with internal teams and external stakeholders to align on quality standards, workflow optimizations, and feedback loops. Lead BPO business reviews and actively participate in internal business reviews to provide actionable insights for decision-making. Qualifications Minimum Qualifications BA/BS degree or equivalent practical experience. 1+ years experience in quality assurance, preferably within Customer Service. Demonstrates eagerness to learn, initiative-taking abilities, and strong problem-solving skills. Possesses excellent written and interpersonal communication skills. Work across different time zones as required by business needs, including coordination with BPO partners and internal stakeholders. Preferred Qualifications Prior experience as a QA in a BPO setting. Experience in eCommerce platforms. People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment. About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. #J-18808-Ljbffr
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E-commerce Officer
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Taguig, Philippines Global Technological Trading Inc. Full timeJob Description Develop, implement, and manage realme Shopee/Tiktok sales strategies. Recruit, onboard, and maintain relationships with Shopee/Tiktok partners, influencers, and creators. Monitor Shopee/Tiktok Campaigns performance and optimize campaigns to maximize ROI. Qualifications Education & Experience • Bachelor’s degree in Marketing, Business,...
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E-commerce Officer
2 hours ago
Taguig, Philippines Global Technological Trading Inc. Full timeGlobal Tech is the official distributor of realme and techlife products. Job Description 1. Develop, implement, and manage realme Shopee/Tiktok sales strategies.2. Recruit, onboard, and maintain relationships with Shopee/Tiktok partners, influencers, and creators.3. Monitor Shopee/Tiktok Campaigns performance and optimize campaigns to maximize ROI....
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E-commerce Global Product Sourcing Manager
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Marketing Specialist for E-commerce platforms
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Taguig, Philippines WHR Global Consulting Full timeWe are looking for a Digital Sales Manager with a strong background in consumer electronics, appliances, and audio products, who can lead and execute effective digital sales strategies across major e-commerce platforms including Lazada, Shopee, TikTok Shop, and other online marketplaces. The ideal candidate is both a strategic thinker and hands-on executor...
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Global E-Commerce
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Global E-Commerce
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Key Account Manager, E-Commerce Channel
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