Product Management Lead
3 days ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The Episode Experience Manager is responsible for executing and managing the day-to-day improvements of a specific customer episode across all touchpoints, ensuring a seamless, frictionless, and satisfying customer experience. Reporting to the Episode Experience Lead, this role is hands‑on in monitoring, analyzing, and implementing enhancements that improve customer interactions within the episode. The Episode Experience Manager works closely with frontline teams, product owners, operations, and customer support to identify issues, test solutions, and implement improvements that align with the broader customer experience strategy. Responsibilities Manage Episode Experience Execution – Oversee the implementation of initiatives to improve customer interactions within the episode. Monitor Customer Pain Points & Opportunities – Conduct ongoing analysis of customer feedback, operational performance, and journey friction points. Collaborate with Frontline & Support Teams – Work with call centers, retail, digital, and other customer-facing teams to ensure consistent experience delivery. Ensure Omni‑Channel Consistency – Align experiences across digital, self‑service, and assisted channels for a seamless customer journey. Customer Journey Testing & Optimization – Participate in A/B testing, pilot programs, and real‑time adjustments to enhance the episode experience. Support Process Improvements & Automation – Identify opportunities to enhance efficiency through automation, AI, and self‑service tools. Track & Report Experience Metrics – Provide regular performance insights and impact analysis to the Episode Experience Lead. Deliverables Episode Performance & Pain Point Reports – Regular tracking of key customer insights and operational challenges. Process & Journey Enhancements – Execution of specific improvements that reduce friction and improve satisfaction. Omni‑Channel Experience Alignment – Implementation of initiatives ensuring a seamless experience across touchpoints. Experience Testing & Iteration Plans – Execution of pilot programs and customer feedback loops for continuous improvement. Stakeholder Coordination & Implementation Support – Close collaboration with teams to ensure smooth and effective experience rollouts. Competencies Customer Insighting Market Analysis Business Acumen Strategic Thinking Project Management Technical Familiarity Hiring Requirements Business Background Technical Background Customer know‑how Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants; any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here. #J-18808-Ljbffr
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Product Manager
3 days ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives intentional lifecycle management of products and platforms, particularly in their Growth, Maturity, and Decline stages, with focus...
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Product Adoption Manager
3 days ago
Pateros, Philippines Globe Telecom Full timeThe Product Adoption Manager is responsible for ensuring that customers successfully adopt and engage with new experiences deployed by the Experience Leads. This role focuses on designing and implementing strategies that drive awareness, education, and behavioral change among customers, ensuring seamless transitions to enhanced digital and service...
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Product Adoption Manager
4 weeks ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. The Product Adoption Manager is responsible for ensuring that customers successfully adopt and engage with new experiences deployed by the Experience...
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Product Director
3 days ago
Pateros, Philippines YONDU INC. Full timeResponsible for driving revenue generation through effective GTM strategies, profitable distribution channels, product lifecycle, and new product development, all while managing products’ PnL. Strategically support Sales through effective product enablement, sales collateral creation, the conduct of client presentations, proposal crafting, and closing of...
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ICT Product Development Manager
3 days ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Duties and Responsibilities Lead and manage product development projects within the Cyber Security/Cloud/BAS domain, ensuring timely execution and...
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Creative Lead
3 days ago
Pateros, Philippines Acquiro Solutions and Technology Inc. Full timeCreative Lead ACQUIRO SOLUTIONS AND TECH INC BGC | Creative | Hybrid JOB ID: DN4H Job Description Lead and manage the development and design of creative projects from concept to completion for all lines of business under Asticom, ensuring consistency with brand and business strategies. Execute and support end-to-end marketing campaigns for products/services...
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Expert - ICT Product Development
5 days ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Product Development is responsible for driving technical excellence and strategic product development across the Cyber Security/Cloud/BAS...
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Pateros, Philippines Job Vacancy Phil Full timeCompany Information Gladys Anne Roque, Freelance Recruiter, is hiring for a direct position. Job Qualifications Assistant Product Manager for Cosmetics in BGC Taguig up to 80k. Qualifications: Minimum 5 years experience in brand management or product development Background in cosmetics, beauty, personal care, or FMCG industries Strong marketing instincts...
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Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Service Operationalization Lead is responsible in managing the service capability delivery implementation and roll out of new or enhanced...
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Product Head
3 days ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description: Takes ownership of the Wireless/Wireline portfolio, provides directions, develops strategies and plans for the products within the...
