Tech'l Product Enablement- Service Operationalization Lead

6 days ago


Pateros, Philippines Globe Telecom Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Service Operationalization Lead is responsible in managing the service capability delivery implementation and roll out of new or enhanced core telco services and associated operational support processes; supporting B2B Business Group to operationalize the new or enhanced services on different Globe network platforms: enterprise data, broadband, wireless. Responsibilities bridging the different technical domains to create end-to-end support structure crafting process maps that links business and technical scope ratifying technical PPMs enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly: Technical Presales Service Design and Engineering Service Provisioning Service Fulfillment Aftersales Support Service Assurance creating reports and project dashboards to update Management (Business and Technical) on the progress and support needed to deliver the services officializing the new/enhanced service through pilot deployment provide high level design and costing for service architecture requirements of B2B act as SME on service design involving different platforms providing guidance on the right service flow that is compliant to established architecture and security standards Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants #J-18808-Ljbffr



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