Expert - ICT Product Development

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Product Development is responsible for driving technical excellence and strategic product development across the Cyber Security/Cloud/BAS portfolios. Reporting to the Product Management Lead, this role oversees the entire product lifecycle, ensuring alignment with business objectives. The Senior Expert/Manager ensures product compliance with industry standards, cultivates strong partner relationships, leads project execution, and optimizes product design and pricing to keep the products competitive and responsive to market demands. Responsibilities Technical Excellence: Ensure products and services meet industry standards and technical specifications. Product Lifecycle Management: Oversee the full lifecycle of the assigned ICT product portfolio, from conception to retirement, aligning them with the overall B2B strategic goals and market needs. Customer & Partner Relations: Manage and ensure accuracy of customer agreement templates; lead partner onboarding/offboarding and maintain strong partner relationships, enhancing commercial opportunities. Compliance & Standards: Ensure all the assigned ICT product portfolio meet the required certifications and compliance standards, adapting to market and partner requirements. Project Management: Drive planning, execution, and oversight of product development and enhancement projects. Product & Service Design: Define and refine product specifications and service levels to meet customer expectations and ensure successful design. Strategic Planning: Validate demand forecasts, support infrastructure development, and manage pricing and cost strategies based on market and competitive analysis. Continuous Improvement: Implement product enhancements or expansions based on new technologies and customer feedback. Performance Tracking & Reporting: Monitor and analyze product performance, preparing detailed reports for the management and ensuring timely and accurate internal coordination. Requirements 2+ years proven experience in product management, preferably in ICT / Telco industry. Proven experience in product management, preferably in ICT / Telco. Proven track record of providing new and innovative solutions to enhance product lines. Deep understanding of customer needs and behavior in the ICT space. Experience leveraging customer insights to drive product development and enhance user experience. Familiarity with research administration is a plus. Knowledge of advanced principles of Product Lifecycle Management, business management, marketing and project management. Familiarity with one or more of the following industry frameworks: ITIL, TMFORUM Frameworx, COBIT, ISO 20000, ISO 27001, IFRS 15, IFRS 16. Ability to conduct market analysis and translate insights into actionable strategies. Strong analytical, problem‑solving, and decision‑making skills. Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels. Bachelor's Degree in any related field. Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired. Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life. #J-18808-Ljbffr