Accounts Payable Supervisor

Work Setup: Hybrid (twice a week onsite) Location: Makati, Metro Manila, Philippines Summary: The Procure to Pay Supervisor will be responsible for providing strong team leadership on the day-to-day operations of the Hershey Business Platform (HBP) Procure to Pay (PTP) processes covering AEMEA and/or North America for the HBP Center based in Manila to ensure the Service Level Agreements and operations metrics are met. The supervisor will engage, train, and coach the team and ensure strong controls/SOX compliance are in place within the PTP work processes. He/She will drive the execution of key PTP process improvement initiatives and systems automation projects, be responsible for timely resolution of issues, and implement Root Cause Analysis and necessary work process documentation. The Procure to Pay Supervisor plays a vital role in helping the Manager run the PTP function smoothly. The detailed responsibilities are described below. Major Duties/Responsibilities: Business Operational/ Supporting Process and Documentation/ Issue Resolution (20%) Supervises the day-to-day operations of PTP ensuring that service level agreements are met in terms of operations executions. Supervises the monthly closing-related activities of the PTP accountants ensuring that closing deadlines are met. Responsible for responding to issues quickly and resolving PTP issues related to payments, inquiries, and concerns from vendors, and internal and external Business Partners. Lead the global work routing initiatives. Ensures all emails on the PTP common mailbox are attended to, ensures no payment delays, and leads the DRM to discuss all issues and propose next steps. Leads the resolution of issues identified during the normal course of PTP operations and ensures all concerns raised are addressed and closely monitored. Escalates issues and works on resolutions in a timely manner. People Management (35%) Conducts regular 1:1 with direct reports covering Performance Management and other people-related discussion items. Provide coaching on the technical accounting areas to STS staff. Performs a quarterly and annual performance evaluation of all direct reports and proposes a rating for the annual calibration exercise. Plans for a process of job rotation within PTP workstream to ensure workload balance and a robust backup system for the team. Consistently review and implement the plans on a quarterly/annual basis. Responsible for training and mentoring new members of the Disbursement group and leading the training if there are new processes to be implemented. Key Performance Indicator/ Metrics/ Service Level Agreement/ Process Improvement Management (20%) Ensure key operational metrics and SLAs are achieved on an ongoing basis. Prepares a summary of monthly KPI results and highlights for the group and communicates the PTP metrics to the HBP Manila PTP Manager. Works with the PTP Manager in drafting and implementing work process improvements for PTP. Identifies, initiates, and implements work process improvements within the accountant’s processes. These improvements should result in less time spent on completing tasks and improved overall processes under PTP. Lead the regular reviews of PTP work processes to identify areas of improvement that will result in dollar ($) and FTE savings for GSS. Document these changes in formal change documents that can be shared and re-applied to other groups and regions. Responsible for defining relevant KPIs for the AP processes. The KPIs should be aligned with the Business Managers (i.e., Finance) in terms of expectations, targets, reporting and issue resolution. In addition to defining measures, the Supervisor is responsible for timely updates, reporting to customers, identifying issues, analyzing issue root causes, and leading the resolution of those issues. Responsible for complying with the Service Level Agreement defined for PTP. Project Management (15%) Develop transition plans for consolidating and standardizing processes into the HBP Center in Manila. Lead the execution of the transition plan by working with all relevant parties including internal and external resources on project tasks and timelines. Deliver the agreed-upon success measures during and after cut-over. Work with the HBP Manila PTP Manager to communicate and gain alignment on the change resulting from the transition to the key stakeholders. Ensure that all concerns raised are addressed and closely monitored. Vendor/Customer Relationship Management (10%) Opportunity Management: Ensure resources are available for resolution of escalated customer/vendor issues. Assist in planning, organization, and execution of customer visits to identify and resolve issues and seek business-building opportunities. Account Management: Provide quick turnaround feedback to internal and external customers" inquiries. Build and maintain effective relationships with Vendors and Customers/ Business Units. Maintain up-to-date contact information for vendors and customers. Coordinate with vendors in reconciling their accounts. Communication and Collaboration: Send monthly Invoice Submission Notifications; communicate changes or new guidelines related to PTP to internal and external customers; collaborate to understand issues; respond to inquiries in a timely manner; proactively communicate service-related issues including on-time payment of vendor invoices, customer claims, and employee expense reimbursements; ensure effective team coverage and overall customer service. Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities: Working knowledge and proficiency on core SAP standard reports and system functionalities specific to FI Module Solid experience in leading Source to Settle process and General Accounting Credit Management, and Treasury Management Proficient supervisory skills Proficient understanding of US GAAP and local GAAP Proficient in MS Office Applications (Word, Excel, PowerPoint, Visio, Access, Project, etc.) Interpersonal Communication Skills, Relationship Management and Collaboration Skills Ability to read and interpret Financial statements Some Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements Strong Oral and Written Communication Skills Attention to Detail, Strong Analytical and Problem Solving Skills Adaptive to Fast and Continuous Change Strong Initiative Ability to prioritize many tasks and decisions Good overall business acumen Professional and trustworthy Competencies: Leadership. Understands and promotes a shared vision; promotes understanding and a positive attitude toward the changing environment; ensures that others have the tools and resources to excel; seeks and creates opportunities to build and expand the business; stays on task and is not discouraged when dealing with changing priorities; attacks multiple issues and tasks at one time. Team Approach. Initiates and fosters open dialogue across the organization; integrates individual, group, and organizational goals; collaborates with others to increase opportunities for success; focuses the team on ensuring, enhancing, and exceeding customer expectations; forms alliances and coalitions across functional areas; recognizes the interdependence of team members throughout the organization. Leading and Developing Others. Clearly assigns responsibility for objectives, tasks and decisions and balances workloads; delegates and maintains a two-way dialogue on work and results; clearly communicates expectations without being overly directive and stifling creativity and initiative; gives feedback on strengths and development areas; provides challenging and stretch assignments; holds frequent development discussions, constructs development plans for reports and executes them; believes in the importance of training and associate development; selects and retains qualified associates. Customer Focused and Results Oriented. Understands issues from the customers’ perspective; considers the impact of decisions, processes, services on the customer; demonstrates passion for providing excellent customer service; treats customers with respect and care and uses a variety of approaches to identify customer needs; conveys a sense of urgency to get things done; ensures that there are necessary resources available for resolution of escalated customer issues; monitors the quality resolution of customer issues. Organizing and Planning. Establishes plans and processes for accomplishing work and projects; evaluates progress and results constantly and adjusts when needed; manages multiple and changing priorities; anticipates change and the impact on plans and processes; demonstrates visionary, strategic, analytical, and creative planning ability. Problem Solving. Detailed oriented; uses rigorous logic and methods to solve difficult problems with effective solutions; effectively researches and probes all sources for answers; can see/recognize hidden problems and look beyond the obvious. Learning. Learns from personal successes and failures and those of others and applies learning to new situations; learns quickly when facing new problems; versatile and experiments to try to find solutions; open to change; enjoys the challenge of an unfamiliar task. Listening and Interpersonal Skills. Practices attentive and active listening and has the patience to hear people out; can accurately restate the views of others even when he/she personally disagrees; relates well to all kinds of people, up, down, and across the internal organization and externally; builds rapport quickly; develops constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations comfortably. Minimum Education and Experience Requirements: Education: Bachelor’s Degree required, in Accounting, Finance, Business Admin or equivalent Experience: Must have 5 years experience in the BPO or shared service industry handling Source to Settle and 2 years experience as Team Leader Someone who has 5 years of end-to-end process management in General Accounting/Auditing/Accounts Payable (SME Level) Someone who has at least 6 months to 1 year experience as Subject Matter Expert Someone from a BPO/Shared Services industry is highly preferred Certified Public Accountants are highly preferred Amenable to flexible working hours with a base shift of mid shift (3pm to 12 midnight) #J-18808-Ljbffr