Us Customer Success Coordinator

3 weeks ago

Pangasinan Philippines Buscojobs Full time

Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for ensuring our members have a positive and successful experience at our gym. You will be the first point of contact for any member inquiries, concerns, or feedback and will work closely with our management team to address and resolve any issues.

Responsibilities
  • Greet and check-in members as they enter the gym, providing a warm and welcoming atmosphere
  • Answer phone calls and respond to emails from members, addressing inquiries or concerns in a timely and professional manner
  • Conduct gym tours for potential new members, highlighting facilities and services
  • Monitor member activity and enforce gym policies to ensure a safe and comfortable workout environment
  • Proactively reach out to members to ensure satisfaction and address any issues or concerns
  • Collaborate with the management team to develop and implement strategies to improve member retention and satisfaction
  • Attend and participate in team meetings and training sessions to stay updated on company policies, procedures, and promotions
  • Perform other duties as assigned by the management team
Qualifications
  • High school diploma or equivalent; college degree preferred
  • 1-2 years of customer service experience, preferably in a fitness or retail setting
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Passion for health and fitness and a desire to help others achieve their fitness goals
  • Availability to work flexible hours, including evenings and weekends
Additional Experience (from Qualifications section)
  • Minimum of 2 years of customer service experience
  • Exceptional written and verbal communication skills
  • Proficiency in email composition and cold calling
  • Ability to empathize with customers and offer appropriate solutions
  • Analytical mindset and problem-solving capabilities
  • Effective time management and ability to handle multiple inquiries
  • Collaborative mindset to work with sales, marketing, and product teams
  • Attention to detail in recording customer interactions
  • Willingness to stay informed about industry trends and best practices
  • Ability to liaise with fitness staff to provide comprehensive support
  • Positive and energetic demeanor to motivate customers and colleagues
Role Summary

The Customer Success Associate is responsible for delivering an outstanding customer experience to both members and guests of the fitness club. Duties include managing communications across phone, chats, and emails; resolving inquiries about memberships (renewals, freezes, cancellations); building positive relationships; and promoting services to enhance the club experience. The role emphasizes retention, onboarding excellence, and collaboration with internal teams to address customer needs.

Job Type

Full-time

Benefits
  • Additional leave
  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
Application Question(s)
  • Rate e-mail writing and cold calling skills (0 the lowest, 10 highest)
Experience
  • Customer service: 2 years (Required)
Notes

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