Customer Success

3 weeks ago

Pangasinan Philippines Buscojobs Full time

Job Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Associate. In this role, you will be responsible for ensuring our members have a positive and successful experience at our gym. You will be the first point of contact for any member inquiries, concerns, or feedback and will work closely with our management team to address and resolve any issues.

Responsibilities
  • Greet and check-in members as they enter the gym, providing a warm and welcoming atmosphere
  • Answer phone calls and respond to emails from members, addressing inquiries or concerns in a timely and professional manner
  • Conduct gym tours for potential new members, highlighting facilities and services
  • Monitor member activity and enforce gym policies and procedures to ensure a safe and comfortable workout environment
  • Proactively reach out to members to ensure they are satisfied with their experience and address any issues or concerns
  • Collaborate with the management team to develop and implement strategies to improve member retention and satisfaction
  • Attend and participate in team meetings and training sessions to stay updated on company policies, procedures, and promotions
  • Perform other duties as assigned by the management team
Qualifications
  • High school diploma or equivalent; college degree preferred
  • 1-2 years of customer service experience, preferably in a fitness or retail setting
  • Minimum of 2 years of customer service experience
  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Passion for health and fitness and a desire to help others achieve their fitness goals
  • Availability to work flexible hours, including evenings and weekends
  • Ability to liaise with fitness trainers, instructors, and other staff members to provide comprehensive customer support
  • Positive and energetic demeanor to inspire and motivate both customers and colleagues
Benefits
  • Job Type: Full-time
  • Additional leave
  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
Application Question(s)
  • Rate e-mail writing and cold calling skills (0 = lowest, 10 = highest)
  • Experience: Customer service: 2 years (Required)
Note

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