Us Customer Success Coordinator

Customer Support Specialist (Ms Dynamics Nav)

Posted today

Job Description

Duties and Responsibilities :

• Diagnosing and solving customer software issues in relation to Microsoft Dynamics Business Central (NAV) and its associated components (e.g. Add-on, integration, Jet Reports, etc.)
• Document issues and resolution including all interactions with customers using an online ticketing system (evodesk) based on Service Level Agreements
• Liaise with consultants, developers, managers, and software vendors for any product issues
• Contribute to knowledge base library by creating KB articles, blog post, release notes and change documents
• Capture all support calls and ensuring time spent are recorded

Requirements :

• A minimum of 3 years experience with Microsoft Dynamics Business Central (NAV) in a helpdesk support, consulting, or end user role
• Strong functional expertise in core Microsoft Dynamics Business Central modules and business analysis skills
• Excellent English verbal and written communication and problem solving skills
• A highly developed sense of integrity and commitment to customer satisfaction
• Experience with end user training
• Relevant IT qualifications
• Flexible hands on work attitude and ability to maintain consistent level of performance on multiple clients tasks and issues
• Excellent PC skills including competency in the use of the Microsoft Office suite and Windows operating system
• Knowledge of 3rd party products such as SQL, Jet Reports, PowerBI, Microsoft 365, and payroll concepts is an advantage
• Strong negotiation ability
• Strong attention to detail

Pay : Php80,000.00 - Php100,000.00 per month

Benefits :

• Health insurance
• Life insurance
• Work from home

Schedule :

• Day shift
• Monday to Friday

Supplemental Pay :

• 13th month salary

Application Question(s) :

• How many years of experience using Microsoft Dynamics Business Central (NAV)?

Csr - Customer Support Rep Shaw Telco Fun

Pasig, Palawan Sutherland

Posted today

Job Description

You are joining Sutherland , a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Sales Customer Service Associate , you are tasked to deliver high quality of service to the customers and clients of one of America’s largest multinational telecommunications conglomerates.

You are also expected to :

• Provide an excellent customer service assistance to clients
• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Experience a set of global opportunities
• Grab not a job, but a promising career

MINIMUM QUALIFICATIONS :

• Finished at least 2 years in college (or High School Graduate + work experience)
• Excellent English written and verbal communication skills
• Good knowledge of computers
• Ability to take the initiative to continuously enhance product, quality and technical skills

JOB HIGHLIGHTS :

• Enjoy a set of Industry-leading benefits
• Get paid while in training
• Receive HMO and free dependent
• Educational support for employees
• Employee referral incentives
• Vacation and Sick Leaves
• We have sites nationwide that can be near your location
• Stable & secured company

Benefits :

• Paid training

Schedule :

• 8 hour shift

Supplemental pay types :

• 13th month salary
• Overtime pay
• Performance bonus

Education :

• Senior High School (preferred)

Experience :

• Customer Support Representative: 1 year (preferred)

Language :

• English (preferred)

-technical Support Representative / Customer

Posted today

Job Description

Are You Looking For A Job? Here’s What Orbit Can Offer You.

• 2k Non-Taxable Allowance
• 20% Night Differential
• 13th Month Pay
• Monthly Incentives
• Bonuses for Sales Account and Perfect Attendance Bonuses
• Opportunities for Promotion
• HMO through Maxicare
• Freshers and Laterals, 4 dependents can be enrolled in our HMO after 6 months
• Educational Reimbursement of 20,000 PHP Tuition Subsidy (For Travel Account only)

What you\'ll be doing?

• Implement customer service programs when recommended.
• Measure and match up service levels when needed.
• Make guidelines to enhance operations and technical enhancements.

Receive just as much as P30,000 each month Grow with a global enterprise as you enhance the client care experience Be a part of one of the premier brand names in the world and feel the excitement of State-of-the-art Technological innovation Orbit Teleservices is an advanced Business Process Outsourcing Company providing high-quality yet cost-effective customer management and business process solutions. We are continuously looking for top talents to join our team. We achieve stability in our organization by treating our employees the same way we treat our valued clients.

Job Types : Full-time, Fresh graduate

Salary : Php18,000.00 - Php30,000.00 per month

Schedule :

• 8 hour shift
• Day shift
• Flexible shift

COVID-19 considerations :

• All Applicant must be Fully Vaccinated

Education :

• Senior High School (preferred)

Language :

• English (preferred)

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