Customer Implementation Specialist
3 weeks ago
MedSpecialized, Inc. – Electronic Medical Records (EMR) Specialist
Cebu, Cebu MedSpecialized, Inc
Posted today
General Description : An Electronic Medical Records (EMR) Specialist trains healthcare professionals to use our Electronic Health Records software.
Work Arrangement : 9 PM - 6 AM or 11 PM - 8 AM, Office-based
Office Location : 8F Skyrise 4B, Cebu IT Park, Cebu City
Holidays : All national Philippines and USA holidays are observed.
Monthly Salary (not including bonuses) : PHP 21,000 - 25,000 monthly
Responsibilities- Work directly with client remotely through chat or call to provide first call resolutions on the software issues they encountered
- Will be in charge of IMS Product training, VN customization, and Letters and Forms, and Value-Added Services
- Take care client calls and transfer to designated department if necessary
- Escalate issues encountered if further troubleshooting is needed
- Coordinate with internal teams depending on clients' requests
- Preferably a graduate of any medical related program but college level with relevant BPO experience are open to apply
- Fresh graduates are welcome to apply
- ESL/Training experience is a plus
- Confident, has high self-esteem, and must be tech savvy
- Must score exceptionally high in our online aptitude exams
- Good English communication skills
- Basic knowledge of medical terminologies
- Must PREFER to work in graveyard shift
- Easy going and independent
- Can work with less supervision
- 5,000 New Hire Bonus
- Robust and effective Government Benefits Administration
- Relocation allowance for new hires (from Outside Cebu)
- Free lunch/dinner and unlimited coffee and ice cream daily (for on site employees)
- Free Health insurance with 1 free dependent
- Free Life insurance
- Free Accident insurance
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
- International travel opportunities (India and US office)
- Paid time off—public holidays, vacation, and personal time off
- Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background, and potential for growth seen during interviews, offers may go higher or lower.
Pro tip: prepare for that interview and impress the hiring managers
System Implementation and Support SpecialistPosted 1 day ago
Job Description
System Implementation and Support Specialist
Qualifications- Graduate of Information Technology, Computer Science, Industrial Engineering, Logistics and Supply Chain Management, or any related field.
- At least 6 months to 1 year with warehousing or delivery route planning.
- Fresh Graduates are welcome to apply
- Responsible for providing the technical and functional support for the logistics-related system.
- Ensures that system configuration aligns with operational requirements through data gathering, analysis, testing, and continuous improvement.
- Acts as a bridge between logistics operations and technical teams, ensuring data integrity, supporting successful deployment, customer service excellence, and business alignment.
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