Rules Consultant, CS Compliance

Overview

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary

The Risk team in Visa is overseeing Strategic Risk Management, with responsibility for championing security in the industry and maintaining the integrity of the Visa Payment Ecosystem. This complex and fast evolving ecosystem includes Issuing and Acquiring banks, Merchants, Cardholders, and Service Providers such as processors, device manufacturers, and payment gateways. The Risk comprise of many business functions, looking after Fraud and Risk Reduction, Visa Rules, Compliance and Standards, Credit Risk Settlement Management, etc.

The role of the Visa Rules, Case Investigations & Enforcement team (CIE) is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Dispute adjudication, Contract management and external Standards Body Management, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

What a Rules Consultant does at Visa:

This is a management career role, responsible for providing support with respect to creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The role will be accountable for resolving complex violations of the Visa Rules and will also focus on CEMEA regional proactive compliance programs and may be exposed to working on proactive compliance initiatives in any of the Visa regions. The role will ensure that Clients are compliant to the Visa Rules and to monitor, investigate and validate the compliance status of Clients and where necessary to pursue corrective, and negotiated actions with the Clients to bring them into compliance following the regulations as appropriate. This role will manage compliance cases/incidents and ensure that Non-Compliance Assessments (NCA) are assessed, deferrals granted when appropriate and agreed to incentivize compliance.

This role is an individual contributor but may be exposed to additional responsibility for direct reports, will be responsible for a direct budget and revenue responsibility managing and setting the direction for compliance enforcement initiatives which often involves complex and strategic issues that need oversight at an executive level given the precedence of such issues in the network.

Responsibilities

• Monitoring, investigating, and validating the compliance status of Clients and where necessary to agree and execute corrective measures
• Managing internal and external (when needed) relations within the context of compliance enforcement and non-compliance assessments and processes escalating where appropriate to the Rules CIE Management as required
• General Client compliance with the Visa Rules covering:
  • Assessment of the severity of the violation
  • Case Management until resolution is achieved
  • Imposing Non-Compliance Assessments, if required
  • Implementation of remediation plans and/or waivers in conjunction with Rules CIE Development staff members
  • Communication with Clients, Internal Stakeholders, and rule business owners
• Management of multiple compliance actions with Business Function owners at any one time prioritizing as appropriate and provision of direction to staff in various Visa business functions
• Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and/or questions related to Compliance activities and ensure understanding and compliance with the Visa Rules
• Develop and maintain good relationships with regional offices to ensure RCS team initiatives and best practice effectively introduced across all markets
• Assist in defining the annual strategy and objectives and plans to support the regions in accordance with strategy as directed by Senior Director, Rules CIE Team
• Responsibility and accountability for the execution of the Rules CIE Team procedures, as developed and updated over time as the function progresses
• Management of priorities liaising with business functions as required based on Visa strategy and key business drivers to ensure revenue is maximized

Why this is important to Visa

The role is primarily accountable for support proactive and reactive compliance initiatives/tasks in the CEMEA region addressing related inquiries and all potential violations. As required, the role may also be engaged in the proactive reviews and proactive regional compliance initiatives as part of a bigger project group.

The role will lead internal and external relations within the context of compliance negotiations and NCA enforcements and processes escalating where appropriate with the intention of ensuring minimal brand and reputational risk exposure to the Visa. The function will operate with senior Visa staff and regional executives, as well as senior level officers of Clients to facilitate compliance with the Visa Rules and/or impose NCA’s to incent compliance.

The jobholder will work independently under limited supervision. The role requires working with different Business Functions and various teams in different time zones globally. The role will also interact with senior Visa staff and Local and Regional Management to facilitate compliance with the Visa Rules.

Projects you will be a part of

As part of the team, you will get opportunity to work on strategically important initiatives for clients and Visa, including but not limited to:

• Working with in-country and Market Support Center business teams to support compliance initiatives and incidents regionally and globally
• Working with regional and global stakeholders to deliver seamless client experience
• Engage in learning and understanding new products, services, risk and government initiatives, as part of your work to support Visa and client objectives

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Bachelors/Degree or equivalent (8+ years) with extensive work experience.
• Strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Excellent writing and verbal skills to convey complex topics in “Plain English”.
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Good project management skills to co-ordinate divergent interests, commensurate with managing a team/direct reports and working on multi-faceted compliance programs at an international level.
• Experience gathering business requirements and translating needs into successful deliverables.
• Excellent research and analytical skills.
• Ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.

What you will need:

• Bachelors/Degree or equivalent (8+ years) with extensive work experience.
• Strong interpersonal skills and proven abilities in negotiating and influencing customers and staff, including strong written and verbal communications skills.
• Excellent writing and verbal skills to convey complex topics in “Plain English”.
• Strong analytical aptitude and demonstrated track record of working with data to develop business-oriented solutions as well as the ability to apply sound business analysis to limit the downstream impact of decisions.
• Good project management skills to co-ordinate divergent interests, commensurate with managing a team/direct reports and working on multi-faceted compliance programs at an international level.
• Experience gathering business requirements and translating needs into successful deliverables.
• Excellent research and analytical skills.
• Ability to effectively work under pressure and adhering to tight deadlines.
• Ability to set priorities and manage expectations, and work both as part of a team and independently.

What will also help:

• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other Financial Industry body and knowledge of Visa Rules.
• Awareness and understanding of Visa and Client / Industry business priorities.
• Understanding of Visa products, services, and systems.
• Multi-lingual capability in at least one other language supported in the CEMEA region.
• Working (intermediate) knowledge of Microsoft Office, SharePoint.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired – especially Card Payments, ACH or Push Payments and the relevant network operating rules.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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