Compliance Consultant, Rules Compliance and Standards

Overview Role: This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals. The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for proactively investigating and enforcing Visa Rule violations as well as developing reports and detailed data analyses to measure the success and value of the compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and process escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Responsibilities Ensure Clients are compliant with the rules; monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action to bring them into compliance. Create analysis of transaction data and various research to identify non-compliant activity or trends. Track and control of Compliance action plans as submitted by Clients and ensure they are tracked to resolution. Manage internal and external relations within the context of compliance enforcement (non-compliance assessments) and processes, escalating where appropriate to the Rules and Compliance senior management to minimize brand and reputational risk exposure to the Visa Inc. enterprise. Demonstrate effective time management and conduct timely assessments of necessary non-compliance assessments (NCAs) to ensure swift and appropriate resolution. Provide prompt, accurate responses to questions about proactive compliance program rules. Ensure all management information statistics and performance criteria and trends relating to Compliance processing are collated, analyzed, published and fed back to team members to help define the compliance strategy for Visa Inc. globally and regionally. Participate in the development and execution of activities and programs aimed at improving Client and/or internal satisfaction. Establish and maintain relationships with Clients and other entities as it relates to the responsibilities of the Rules and Compliance team; participate in inquiries or action plans as required. Interact with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding and compliance with the Visa Rules. Execute Rules and Compliance procedures, as developed and updated over time as the function progresses. Manage multiple compliance actions with Business Function owners and prioritize as appropriate. Assist in the definition and creation of yearly strategy and plans to support the relevant compliance programs. Provide Clients and staff with accurate interpretation and analysis of the Visa Rules in response to inquiries and as part of assigned projects. Develop or contribute to reporting and provide detailed data analyses to measure the success and value of compliance programs. Capable of working independently and within a global team, with flexibility to collaborate across time zones for effective communication and consistent support to teams and clients worldwide. Qualifications Basic Qualifications Bachelor’s degree or equivalent experience; minimum of 5+ years progressively responsible experience in financial services, payment card, banking, audit or compliance. Preferred Qualifications Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels, including strong written and verbal communications skills. Excellent writing skills to convey complex topics in “Plain English”. Advanced planning, organizational and problem-solving skills. Strong analytical aptitude and demonstrated track record of working with large volumes of data to develop business-oriented solutions and to limit downstream impact of decisions. Proven project management skills to coordinate divergent interests across an international compliance program. Excellent research, analytical and problem-solving skills. Experience working cross-culturally and in remote situations. Ability to set priorities, manage expectations, and work both as part of a team and independently. Working knowledge of data visualization tools (e.g., Tableau, Power BI) is a plus. Visa experience or in-depth knowledge of the payments industry is highly desired. Extensive experience with Visa, a Regulatory Body, a Card Membership Organization or other financial industry body; knowledge of Visa Rules is highly desired. Fluent English; multi-lingual capability is a plus. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr