Rules Consultant, CS Compliance

Overview

Rules Consultant, CS Compliance & Risk Management – Visa Rules, Case Investigations & Enforcement (CIE) team. This role supports creating and implementing compliance solutions that meet regulatory and strategic compliance objectives of Visa Inc. and its clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

Team context – The Risk team oversees Strategic Risk Management to champion security in the industry and maintain the integrity of the Visa Payment Ecosystem, including Issuing and Acquiring banks, Merchants, Cardholders, and Service Providers. The Rules CIE team establishes and enforces common interoperable rules and standards for our products and services and provides Rules management, Dispute adjudication, Contract management and external Standards Body Management to ensure safety, security, and integrity of the payment system.

• Provide support to resolve complex violations of the Visa Rules and monitor, investigate and validate compliance status of Clients; pursue corrective and negotiated actions to bring clients into compliance.
• Manage compliance cases/incidents and ensure Non-Compliance Assessments (NCA) are assessed; apply deferrals when appropriate and incentivize compliance.
• Individual contributor with potential for direct reports and budget/revenue responsibilities; set direction for compliance enforcement initiatives often requiring executive-level oversight.
• Monitor, investigate, and validate client compliance; implement remediation plans and waivers in collaboration with Rules CIE Development staff.
• Manage internal and external relations within compliance enforcement and non-compliance processes, escalating to Rules CIE Management when required.
• Assess severity of violations, manage cases to resolution, and communicate with Clients, Internal Stakeholders, and rule owners.
• Prioritize and manage multiple compliance actions with Business Function owners; provide direction to staff across Visa functions.
• Provide accurate interpretation and analysis of Visa Rules and ensure understanding and compliance; develop relationships with regional offices to disseminate RCS initiatives and best practices.
• Assist in defining annual strategy and objectives for regions in line with Senior Director guidance; execute Rules CIE Team procedures and manage alignment with Visa strategy and business drivers to maximize revenue.

The role supports proactive and reactive compliance initiatives in the CEMEA region, including regional inquiries and potential violations. It engages in proactive reviews and compliance initiatives as part of broader projects, leading internal and external negotiations and NCA enforcements to minimize brand and reputational risk. The role works with senior Visa staff, regional executives, and client senior officers to facilitate compliance or enforce NCAs.

The role operates with limited supervision, interacts with multiple Business Functions across time zones, and collaborates with senior Visa staff and regional management to ensure compliance with Visa Rules.

Opportunities to contribute to strategically important initiatives for clients and Visa, including:

• Supporting compliance initiatives and incidents regionally and globally with in-country and Market Support Center teams.
• Delivering a seamless client experience with regional and global stakeholders.
• Engaging in learning about new products, services, risk and government initiatives to support Visa and client objectives.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Bachelors/Degree or equivalent (8+ years) with extensive work experience.
• Strong interpersonal, negotiating and influencing skills; excellent written and verbal communication; ability to convey complex topics in plain English.
• Strong analytical ability with data-driven business solution development and sound business analysis to minimize downstream impact of decisions.
• Good project management skills to coordinate divergent interests across multi-faceted compliance programs at an international level.
• Experience gathering business requirements and translating needs into deliverables; excellent research and analytical skills.
• Ability to work under pressure and meet tight deadlines; ability to set priorities and manage expectations; able to work both in a team and independently.

What will also help:

• Extensive experience with Visa or other financial industry bodies; knowledge of Visa Rules.
• Aware of Visa and Client/Industry business priorities; understanding of Visa products, services, and systems.
• Multilingual capability in at least one other language supported in the CEMEA region.
• Working (intermediate) knowledge of Microsoft Office, SharePoint.
• Visa experience or deep knowledge of payment solutions industry (Card Payments, ACH, Push Payments) and related network operating rules.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.