Rules Consultant

Compliance Consultant, Rules Compliance and Standards

The role of the Case Investigations & Enforcement team is to establish and enforce common interoperable rules and standards for our products and services by which clients must operate their Visa programs. The services provided include Rules management, Rules enforcement and Risk investigations, which are provided to ensure the safety, security, and integrity of the payment system and to support Visa clients in the development of their electronic payments business.

Role: This is an individual contributor operational role, to provide support with respect to creating and implementing compliance solutions that meet the regulatory and strategic compliance objectives of Visa and its Clients with respect to the Visa International By-Laws, Visa Core Rules & Product and Service Rules and associated Supplemental manuals.

The jobholder will help coordinate important programs promoting the integrity of Visa transactions. The position will be primarily accountable for proactively investigating and enforcing Visa Rule violations as well as developing reports and detailed data analyses to measure the success and value of the compliance programs. The role will manage internal and external relations within the context of compliance negotiations and enforcement (non-compliance assessments) and process escalation where appropriate to the Rules and Compliance senior management with the intention of ensuring minimal brand and reputational risk exposure to the Visa Inc. enterprise.

The role works independently under limited supervision. The compliance issues are often difficult and mildly complex in nature. The role may help coordinate wider projects, delegate tasks and review other staff work within the function. This role will influence others within job function and may provide guidance to lower-level professionals.

• Ensure that clients are compliant with the rules; monitor, investigate and validate the compliance status of Clients and, where necessary, pursue corrective and negotiated action. The primary focus is to bring Clients into compliance with proactive compliance program rules.
• Negotiate compliance action plans with Clients, using discretion within the regulatory framework, while assessing the impact on the Visa brand, the integrity of the network, the client’s businesses and the feasibility of suggested remedial action.
• Collaborate with cross-functional teams to achieve shared goals and contribute to overall team success; adapt to changing priorities and environments while maintaining a solution-oriented mindset.
• Coordinate and manage internal and external relations within compliance enforcement (non-compliance assessments) and processes; escalate as appropriate to Rules and Compliance senior management to minimize brand and reputational risk.
• Provide timely non-compliance assessments (NCAs) and ensure swift resolution.
• Provide prompt, accurate responses to questions about proactive compliance program rules.
• Collate, analyze, publish and feed back management information statistics and performance trends related to Compliance processing to help define Visa’s global and regional compliance strategy.
• Participate in developing and executing activities aimed at improving Client and internal satisfaction.
• Establish and maintain relationships with Clients and other entities related to Rules and Compliance responsibilities; assist in inquiries or action plans as required.
• Interact with Clients and Visa Inc. Sales Account Executives / CS Account Managers to ensure Client understanding and compliance with Visa Rules.
• Execute Rules and Compliance procedures as developed and updated; manage multiple compliance actions with Business Function owners and prioritize accordingly.
• Assist in defining yearly strategy and plans to support relevant compliance programs.
• Provide Clients and staff with accurate interpretation and analysis of Visa Rules in response to inquiries and as part of project work.
• Develop or contribute to reporting and provide detailed data analyses to measure the success and value of compliance programs.
• Work independently and within a global team, with flexibility to collaborate across time zones for effective support to teams and clients worldwide.

Basic Qualifications

• Bachelors/Degree or equivalent experience; Minimum of 5+ years progressively responsible experience in financial services, payment card, banking, audit or compliance is required.

Preferred Qualifications

• Strong interpersonal skills and proven abilities in negotiating with and influencing customers and staff at all levels, including strong written and verbal communications skills.
• Excellent writing skills to convey complex topics in “Plain English”.
• Advanced planning, organizational and problem-solving skills.
• Strong analytical aptitude and proven track record of working with large volumes of data to develop business-oriented solutions and assess the impact of decisions.
• Proven project management skills to coordinate diverse interests at an international level.
• Excellent research, analytical and problem-solving skills; cross-cultural and remote work experience.
• Ability to set priorities, manage expectations, and work both as part of a team and independently.
• Working knowledge of data visualization tools (e.g., Tableau, Power BI) is a plus.
• Visa experience or in-depth knowledge of the payment solutions industry is highly desired.
• Extensive experience with Visa, a Regulatory Body, a Card Membership Organization, or other Financial Industry bodies. Knowledge of Visa Rules is highly desired.
• Fluent English; multilingual capability is a plus.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.