
Call Center Quality Manager
24 hours ago
TASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately.
The pre-screening interview will take place over the phone.
OverviewQuality Manager (Alabang) - on-site position with responsibilities spanning process design, quality compliance, and continuous improvement.
Responsibilities- Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
- Leads significant process improvement projects
- Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
- Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
- Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
- Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
- Trained / Certified Lean Six Sigma Green Belt from a reputed organization with 7-9 years of experience
- Excellent working knowledge of MS Office MS Excel, Power Point, Word Doc, Outlook
- Process Mapping/Value Stream Mapping
- Knowledge of calls recording system and its usage (NICE, Witness, etc) preferred
- Preferably knowledge of industry domain being aligned to Insurance
- Knowledge of quality systems (ISO, COPC) preferable
- Graduate in any stream
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Call Center Quality Manager
2 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ is looking to fill an on-site position for a Quality Manager in Alabang immediately. The pre-screening interview will take place over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...
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Call Center Quality Manager
2 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ is urgently looking to fill an on-site position for a Quality Manager (Alabang). The pre-screening interview will be conducted over the phone. About the job Quality Manager (Alabang) Responsibilities: Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality...
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