HR Shared Services Specialist

5 days ago

Taguig, Philippines Analog Devices Full time

About the Role We are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR documentation. The ideal candidate is customer-focused, tech-savvy, and experienced in HR systems like ServiceNow and Workday. A strong background in background screening, onboarding, and HR system enhancements is highly desirable. Key Responsibilities Employee Support & Issue Resolution Serve as the first point of contact for HR-related inquiries via ServiceNow, email, phone, messaging platforms, and in-person. Provide accurate and timely guidance on HR policies, processes, and systems. Escalate complex issues to subject matter experts (SMEs), regional/global HR teams, or Centers of Excellence (COEs) as needed. System Usage & Case Management Manage HR tickets and workflows in ServiceNow, ensuring SLA compliance and accurate documentation. Monitor and support transactions in Workday and other HR platforms. Maintain audit-ready case records and contribute to knowledge-sharing initiatives. HR Transactions & Documentation Process employee and manager-initiated HR requests (e.g., job changes, supervisor updates). Prepare and issue employment-related documents (e.g., COEs, visa, and guarantee letters). Validate and route HR forms for downstream processing and ensure timely follow-up. Coordinate broadcast email requests and manage internal HR content on SharePoint Online. Maintain 201 file documentation in compliance with records management standards. Support onboarding, I-9 verification, and background screening in collaboration with global SMEs and vendors. Maintain and update internal documentation, FAQs, and knowledgebase articles. Track individual KPIs and contribute to team performance metrics. Participate in UAT and system/process improvement initiatives (e.g., ServiceNow and Workday enhancements). Collaborate with global and regional teams to ensure process alignment and documentation consistency. Qualifications Education & Experience 0–2 years of experience in HR or HR Shared Services; semiconductor industry experience is a plus. Technical & Functional Skills Proficiency in Microsoft Office applications. Working knowledge of Workday, ServiceNow, onboarding, background screening, and I-9 processes. Experience with SharePoint Online is an advantage. Strong customer service orientation and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Comfortable engaging with HR Business Partners and cross-functional stakeholders. Highly organized with strong attention to detail and time management skills. #J-18808-Ljbffr

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