HR Shared Services Specialist

Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

About Analog Devices
Analog Devices, Inc. (NASDAQ: ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $9 billion in FY24 and approximately 24,000 people globally, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on LinkedIn and Twitter (X).

About The Role
We are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR documentation.

The ideal candidate is customer-focused, tech-savvy, and experienced in HR systems like ServiceNow and Workday. A strong background in background screening, onboarding, and HR system enhancements is highly desirable.

Key Responsibilities
Employee Support & Issue Resolution

• Serve as the first point of contact for HR-related inquiries via ServiceNow, email, phone, messaging platforms, and in-person.
• Provide accurate and timely guidance on HR policies, processes, and systems.
• Escalate complex issues to subject matter experts (SMEs), regional/global HR teams, or Centers of Excellence (COEs) as needed.

System Usage & Case Management

• Manage HR tickets and workflows in ServiceNow, ensuring SLA compliance and accurate documentation.
• Monitor and support transactions in Workday and other HR platforms.
• Maintain audit-ready case records and contribute to knowledge-sharing initiatives.

HR Transactions & Documentation

• Process employee and manager-initiated HR requests (e.g., job changes, supervisor updates).
• Prepare and issue employment-related documents (e.g., COEs, visa, and guarantee letters).
• Validate and route HR forms for downstream processing and ensure timely follow-up.
• Coordinate broadcast email requests and manage internal HR content on SharePoint Online.
• Maintain 201 file documentation in compliance with records management standards.
• Support onboarding, I-9 verification, and background screening in collaboration with global SMEs and vendors.

Knowledge Management & Continuous Improvement

• Maintain and update internal documentation, FAQs, and knowledgebase articles.
• Track individual KPIs and contribute to team performance metrics.
• Participate in UAT and system/process improvement initiatives (e.g., ServiceNow and Workday enhancements).
• Collaborate with global and regional teams to ensure process alignment and documentation consistency.

Qualifications
Education & Experience

• Bachelor's degree required.
• 0–2 years of experience in HR or HR Shared Services; semiconductor industry experience is a plus.

Technical & Functional Skills

• Proficiency in Microsoft Office applications.
• Working knowledge of Workday, ServiceNow, onboarding, background screening, and I-9 processes.
• Experience with SharePoint Online is an advantage.

Behavioral Competencies

• Strong customer service orientation and communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Comfortable engaging with HR Business Partners and cross-functional stakeholders.
• Highly organized with strong attention to detail and time management skills.
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For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
Analog Devices is an equal opportunity employer. We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
Job Req Type: Graduate Job

Required Travel: Yes, 10% of the time