HR Shared Services Specialist

7 days ago

Taguig, National Capital Region, Philippines Analog Devices Full time ₱300,000 - ₱900,000 per year

About the Role

We are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR documentation.

The ideal candidate is customer-focused, tech-savvy, and experienced in HR systems like ServiceNow and Workday. A strong background in background screening, onboarding, and HR system enhancements is highly desirable.

Key Responsibilities

Employee Support & Issue Resolution

  • Serve as the first point of contact for HR-related inquiries via ServiceNow, email, phone, messaging platforms, and in-person.
  • Provide accurate and timely guidance on HR policies, processes, and systems.
  • Escalate complex issues to subject matter experts (SMEs), regional/global HR teams, or Centers of Excellence (COEs) as needed.

System Usage & Case Management

  • Manage HR tickets and workflows in ServiceNow, ensuring SLA compliance and accurate documentation.
  • Monitor and support transactions in Workday and other HR platforms.
  • Maintain audit-ready case records and contribute to knowledge-sharing initiatives.

HR Transactions & Documentation

  • Process employee and manager-initiated HR requests (e.g., job changes, supervisor updates).
  • Prepare and issue employment-related documents (e.g., COEs, visa, and guarantee letters).
  • Validate and route HR forms for downstream processing and ensure timely follow-up.
  • Coordinate broadcast email requests and manage internal HR content on SharePoint Online.
  • Maintain 201 file documentation in compliance with records management standards.
  • Support onboarding, I-9 verification, and background screening in collaboration with global SMEs and vendors.

Knowledge Management & Continuous Improvement

  • Maintain and update internal documentation, FAQs, and knowledgebase articles.
  • Track individual KPIs and contribute to team performance metrics.
  • Participate in UAT and system/process improvement initiatives (e.g., ServiceNow and Workday enhancements).
  • Collaborate with global and regional teams to ensure process alignment and documentation consistency.

Qualifications

Education & Experience

  • Bachelor's degree required.
  • 0–2 years of experience in HR or HR Shared Services; semiconductor industry experience is a plus.

Technical & Functional Skills

  • Proficiency in Microsoft Office applications.
  • Working knowledge of Workday, ServiceNow, onboarding, background screening, and I-9 processes.
  • Experience with SharePoint Online is an advantage.

Behavioral Competencies

  • Strong customer service orientation and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Comfortable engaging with HR Business Partners and cross-functional stakeholders.
  • Highly organized with strong attention to detail and time management skills.
  • Would you like this formatted into a job posting template or tailored for a specific platform like LinkedIn or your internal careers page?

  • HR Shared Services Specialist

    1 week ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱660,000 per year

    Job DescriptionWe are looking for an Offshore HR Shared Services Specialist to join our team. As an Offshore HR Shared Services Specialist, you are the primary point of contact for employees with queries on various HR-related matters.Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies,...

  • HR Shared Services Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines Analog Devices Gen. Trias, Inc. Full time ₱400,000 - ₱1,200,000 per year

    About the RoleWe are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR...

  • HR Shared Services Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Analog Devices Full time ₱400,000 - ₱600,000 per year

    Come join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality...

  • HR Shared Services Supervisor

    3 days ago

    Taguig, National Capital Region, Philippines Medtronic Full time ₱2,000,000 - ₱2,500,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAt AskHR in Medtronic, our goal is to provide best-in-class employee experience, providing a standard...

  • HR Shared Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱55,000 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • HR Shared Services Supervisor

    3 days ago

    Taguig, National Capital Region, Philippines Medtronic Full time ₱1,200,000 - ₱2,400,000 per year

    At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.A Day in the LifeAt AskHR in Medtronic, our goal is to provide best-in-class employee experience, providing a standard...

  • HR Shared Services Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱350,000 per year

    Key Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS...

  • HR Shared Services Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Tenet Healthcare Full time ₱1,500,000 - ₱2,500,000 per year

    This role ensures that service level agreements and operational requirements are met and also acts as primary connection between stakeholders and service delivery teams for alignment on strategic objectives, implementations of key initiatives, and overall activities to support US stakeholders and clients.Description of ResponsibilitiesProvide data-driven...

  • HR Shared Services Director

    2 weeks ago

    Taguig, National Capital Region, Philippines Tenet Global Business Center, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

    This role ensures that service level agreements and operational requirements are met and also acts as primary connection between stakeholders and service delivery teams for alignment on strategic objectives, implementations of key initiatives, and overall activities to support US stakeholders and clients.Description of ResponsibilitiesProvide data-driven...

  • HR Administrator, Shared Services

    2 weeks ago

    Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Job OverviewAs an HR Administrator, Shared Services, you will assist the HR team in providing and managing HR support service to the Corporate business units across the North American Cluster (US/ CA). This role will touch all elements of the employee life cycle. ​The successful candidate will ensure the highest level of customer service is provided to...