HR Shared Services Specialist

3 days ago

Taguig, National Capital Region, Philippines Analog Devices Full time $104,000 - $130,878 per year

About the Role

We are seeking a highly motivated and detail-oriented HR Operations Specialist to join our GBS NAMEUR Front Office team. This role is pivotal in delivering exceptional front-line HR support across multiple channels, ensuring timely and accurate resolution of employee inquiries, coordination of HR transactions, and maintenance of HR documentation.

The ideal candidate is customer-focused, tech-savvy, and experienced in HR systems like ServiceNow and Workday. A strong background in background screening, onboarding, and HR system enhancements is highly desirable.

Key Responsibilities

Employee Support & Issue Resolution

  • Serve as the first point of contact for HR-related inquiries via ServiceNow, email, phone, messaging platforms, and in-person.
  • Provide accurate and timely guidance on HR policies, processes, and systems.
  • Escalate complex issues to subject matter experts (SMEs), regional/global HR teams, or Centers of Excellence (COEs) as needed.

System Usage & Case Management

  • Manage HR tickets and workflows in ServiceNow, ensuring SLA compliance and accurate documentation.
  • Monitor and support transactions in Workday and other HR platforms.
  • Maintain audit-ready case records and contribute to knowledge-sharing initiatives.

HR Transactions & Documentation

  • Process employee and manager-initiated HR requests (e.g., job changes, supervisor updates).
  • Prepare and issue employment-related documents (e.g., COEs, visa, and guarantee letters).
  • Validate and route HR forms for downstream processing and ensure timely follow-up.
  • Coordinate broadcast email requests and manage internal HR content on SharePoint Online.
  • Maintain 201 file documentation in compliance with records management standards.
  • Support onboarding, I-9 verification, and background screening in collaboration with global SMEs and vendors.

Knowledge Management & Continuous Improvement

  • Maintain and update internal documentation, FAQs, and knowledgebase articles.
  • Track individual KPIs and contribute to team performance metrics.
  • Participate in UAT and system/process improvement initiatives (e.g., ServiceNow and Workday enhancements).
  • Collaborate with global and regional teams to ensure process alignment and documentation consistency.

Qualifications

Education & Experience

  • Bachelor's degree required.
  • 0–2 years of experience in HR or HR Shared Services; semiconductor industry experience is a plus.

Technical & Functional Skills

  • Proficiency in Microsoft Office applications.
  • Working knowledge of Workday, ServiceNow, onboarding, background screening, and I-9 processes.
  • Experience with SharePoint Online is an advantage.

Behavioral Competencies

  • Strong customer service orientation and communication skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Comfortable engaging with HR Business Partners and cross-functional stakeholders.
  • Highly organized with strong attention to detail and time management skills.
  • Would you like this formatted into a job posting template or tailored for a specific platform like LinkedIn or your internal careers page?

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