Order Management Analyst

4 weeks ago

Ayala Alabang, National Capital Region, Philippines Personiv Full time

Responsibilities:

  • Review order forms to ensure they align with company policies and revenue recognition rules
  • Partner with Billing and Deal Desk to resolve discrepancies and clarify deal structures
  • Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
  • Ensure billing is set up in NetSuite according to contract terms
  • Collaborate with cross-functional teams to address internal inquiries about billing issues
  • Ad-hoc projects as they arise

Qualifications:

  • 2-3 years of experience in Billing or Order Management
  • Ability to review contracts to ensure documentation is complete, pricing and terms are accurate, and structure complies with internal policies before order processing
  • Familiarity with ERP systems (e.g., NetSuite) and experience using CRM platforms, particularly Salesforce
  • Strong understanding of Order-to-Cash processes and basic revenue recognition concepts
  • Intermediate proficiency in Excel and Google Sheets
  • High attention to detail
  • Ability to prioritize and manage multiple tasks under tight deadlines
  • Strong communication and problem-solving skills
  • Customer service mindset (for both internal and external stakeholders)
  • Must be willing to work in a night shift schedule/US Hours and during PH holidays .
  • Must be amenable to work at Alabang, Muntinlupa when work in the office resumes.
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