Quality Analyst

Job Summary:We are looking for a detail-oriented and experienced Manual Quality Analyst to join our team. The successful candidate will ensure that software products meet quality standards and business requirements through comprehensive manual and API testing. Basic knowledge of automation testing is also required and considered an advantage.Key...

QUALIFICATIONS & SKILLS:Graduate of any Bachelor's degree with at least 2-3 years of working experience in BPO/Call Center - customer service/sales/travel account experience is required.Candidate must have GDS experienceWith 1-2 years experience as Quality Analyst/Specialist in a BPO company with knowledge in coaching and quality calibration in an...

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our...

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale...

ADEC Innovation is a global, purpose-driven business solutions organization that specializes in integrating business process solutions with sustainability and environmental management. With a history spanning over three decades, the company was founded in Manila, Philippines, in 1996 and has since expanded its footprint to six continents with a workforce of...

**Position: Automation Quality Analyst Location:Muntinlupa, Philippines Work Mode:Hybrid (3 Days onsite, 2 days WFH)**Design, develop, test, and maintain automated test solutions in a web‑based environment using automation and scripting tools (e.g. Selenium WebDriver, etc.). Review requirements with emphasis on automation strategy and high coding...

Qualifications• Bachelor's degree in Data Analytics or Business.• Must have CRM tool, BI tool, and sales data analysis.• 2+ years in a similar analytical role (i.e. business analysis, sales data analysis).• Superior oral and written communication skills.• Must have experience with CRM/ICM tools and SAP.• Must have experience with BI tools such...

Ready to shape the future of work?At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and...

Roles Open:Sr. Analyst, Data Analysis (Individual Contributor)Principal Analyst, Data Analysis (Individual Contributor)Sr. Manager, Data AnalysisKey Responsibilities:Build and manage data solutions, tools, and dashboardsPerform advanced analytics, reporting, and automation for risk managementEnsure data quality, governance, and securityTranslate business...

We are looking for a Quality Assurance (QA) Specialist who will play a crucial role in ensuring that customer interactions meet established quality standards and contribute to a positive customer experience. Below are the typical duties and responsibilities of a QA Specialist in a call center environment:Monitoring CallsGenerate ReportsProvide Feedback and...