Quality Analyst

Role and ResponsibilitiesMonitor, evaluate and score calls against established quality assurance instruments and standards Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of...

QUALIFICATIONS & SKILLS:Graduate of any Bachelor's degree with at least 2-3 years of working experience in BPO/Call Center - customer service/sales/travel account experience is required.Candidate must have GDS experienceWith 1-2 years experience as Quality Analyst/Specialist in a BPO company with knowledge in coaching and quality calibration in an...

Job OverviewA Data Quality Analyst role is available, focusing on ensuring the accuracy and completeness of data attributes in a system. The ideal candidate will have analytical skills, with an emphasis on details, and experience with MS Excel.ResponsibilitiesEnter master data into the system as needed.Manage data requests to support business processes in a...

Job DescriptionWe are seeking a highly skilled Quality Analyst to join our team. As a Quality Analyst, you will play a crucial role in ensuring the quality of our software products.The successful candidate will be responsible for developing and maintaining automation test suites, executing tests, and providing reporting/metrics data. You will collaborate...

Join a team as Quality Supervisor to support Transaction Monitoring requirements and Sales Verification for a program or vertical account. This role involves supervising Quality Coaches and/or Sales Verification Representatives, ensuring the accuracy of evaluations, analysis, and overall performance of the Transaction Monitoring Team.Job SummaryEvaluate...

Job DescriptionWe are looking for a detail-oriented Data Quality Analyst to join our team. This role is responsible for managing customer and territory data, ensuring high levels of accuracy, integrity, and availability. You will also support the Regional Sales Analyst with data reporting and analysis for various business projects. The ideal candidate has...

Job Title:Pharmaceutical Quality Control Specialist**Job Description:**The role of a Pharmaceutical Quality Control Specialist is to ensure that the quality control processes are carried out efficiently and effectively in a pharmaceutical laboratory or company. This involves reviewing and verifying QC records, documentation review, and ensuring compliance...

Qualifications:Open to High School graduates, Senior High School graduates, or College graduates.Must possess strong oral and written communication skills.Ability to work independently and as part of a team.Willing to work onsite in AlabangJob Functions:Perform quality assurance tasks, including reporting, documentation, and process audits.Ensure compliance...

Job Purpose:Quality Assurance: Conduct quality assessments of customer support interactions, including emails, live chat, and phone calls, ensuring compliance with company policies and industry standards.Data Analysis: Analyze performance data to identify trends and areas of improvement in customer support. Utilize this data to make recommendations for...

Job Title: Data Solutions AnalystWe are seeking an experienced Data Solutions Analyst to join our team. As a Data Solutions Analyst, you will be responsible for designing and developing data solutions that drive business value and improve decision-making.Key Responsibilities:Design and develop data solutions using various technologies and tools.Work with...