QSR Ops Engineer

3 days ago

Manila, Philippines Trend Micro Full time

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape.

At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

About Role:

  • In-charge of solution delivery to the customers, though not limited to:

-Pattern building

-Functional and Regression testing

-Regular/scheduled and by-demand Releases

-Pattern Integration Testing

  • Oversee early warning systems to proactively manage and mitigate operational anomalies

  • Conduct system diagnostics and implement solutions to ensure seamless solution delivery

  • Expected to work on a rotating shift schedule to support continuous, 24/7 business operations.

  • Work on AI projects in the QSR domain, primarily handling QA responsibilities including functional and integration testing.

  • Participate in service rollouts and process enhancements with a focus on use case development, test case design, and validation testing

  • Help ensure accurate and up-to-date documentation of systems and standard operating procedures.

  • Collaborate with members of other teams on a regular basis to improve operations.

Experience Requirements

  • 2–4 years of experience in software quality assurance or solution delivery roles.

  • Hands-on experience in:

  • Functional, Regression, and Integration Testing

  • Test case creation, execution, and defect tracking

  • Experience working in 24/7 operational environments with rotating or shifting schedules

  • Familiarity with release management processes, including scheduled and on-demand deployments

  • Exposure to cross-functional collaboration with development, operations, and business teams

  • Experience in system monitoring and incident response using early warning or alerting systems

Skills Requirements

Technical Skills:

  • Proficient in test management tools (e.g., JIRA, TestRail, Zephyr)

  • Understanding of QA methodologies, SDLC, and Agile/Scrum practices

  • Basic knowledge of AI concepts and how they apply to real-world use cases, including basic prompt engineering

  • Familiarity with system diagnostics and troubleshooting techniques

Analytical & Documentation Skills:

  • Strong analytical thinking and problem-solving abilities

  • Skilled in use case development, test case design, and validation testing

  • Ability to create and maintain clear, accurate documentation for systems and processes

Soft Skills:

  • Excellent communication and collaboration skills

  • Ability to work independently and as part of a cross-functional team

  • Adaptability to shifting schedules and fast-paced environments

#EngineeredTodoGood

Be Passionate.

Be Innovative.

Be a Trender.

Be #EngineeredToDoGood.

#J-18808-Ljbffr

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