VP Global Accounts

Overview

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today.

What can you expect in a “VP, Global Accounts” role with TaskUs?

The Vice President of Global Operations will drive operational consistency and performance for many of our largest clients. You will concentrate on operational alignment and uniformity, and you will be accountable for the operational governance for key clients within the Global Accounts portfolio. You must demonstrate a commitment to excellence and work well with Senior Leadership. You are expected to have a passion for success, and a proven record of successful data analysis and planning.

As the Vice President of Global Operations, you will create SOPs and governance for these clients and focus on internal processes to improve operational efficiency across India, the Americas, Europe and the Philippines.

Responsibilities

• Focus on legacy or new clients in the company’s portfolio
• Establish an operational governance model to ensure efficiency, uniformity, and consistency across all geographies
• Drive operational consistency and performance for the client/s
• Develop guidelines for performance evaluations, career advancement and redeployment; collaborate with departmental heads and management across the business
• Partner with leadership to maintain an efficient team structure and performance using analytics, processes, and tools
• Maximize client engagements and develop plans to meet future site needs
• Maintain profit margins and develop internal control systems to ensure accountability; build relationships with clients and internal partners

Requirements

• 8+ years in a senior leadership role of a large business managing multiple sites and geographies; BPO experience strongly preferred
• Demonstrate financial management and budgeting skills
• Make sound business decisions based on data and statistics
• Ability to leverage latest technology to enhance team growth
• Possess a “people first” leadership style with strong communication and analytics skills

How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please communicate only with authorized TaskUs recruiters.

DEI

TaskUs believes innovation and higher performance come from people from all walks of life. We welcome applicants of diverse backgrounds and experiences. If you need reasonable accommodations in any part of the hiring process, please let us know. We provide equal access to opportunities.

We invite you to explore all TaskUs career opportunities and apply through the provided URL: