Technical Support Representative

3 weeks ago

Bulacan Philippines Hier Business Solutions Inc Full time

Overview

  • Ensure client satisfaction through smooth project continuance and ongoing support for HRIS and Payroll system
  • Manage the end-to-end operations on different CMS/platforms for our clients
  • Respond to client concerns or inquiries for Hier Payroll configurations and assistance through different channels: Hier Support Center, Email, Viber, Facebook Page, Phone Call, SMS etc.
  • Follow up and make scheduled call backs to clients where necessary to ensure the problem/concern is resolved.
  • Provide reports on issues and escalates to the team when needed while following standard processes and procedures.
  • Create communications related to technical projects, including new features, downtime, upgrades, etc.
  • Develop user/admin manuals and lead user trainings and implementation on using Hier Payroll
  • Collaborate with the developer’s team to explain errors and/or recommend modifications in the system.
  • Performs online and/or onsite client assistance when needed
  • Stay current with system information, changes and updates
Qualifications
  • Bachelor's degree in Information Technology, Human Resource Management or any related field.
  • With excellent communications skills, oral and written
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