Training Manager

5 days ago

Makati, Philippines GRATITUDE, INC. Full time

3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from GRATITUDE, INC. Budget: 110K standard budget.Work location: Alphaland, MakatiWork Arrangement: Work On SiteShift Schedule: GY Hiring Requirements At least 2-3 years of BPO experience as an Assistant Training Manager or equivalent in Banking Domain (Insurance and Mortgage) Graduate with a bachelor's degree C1 and above language profile Certifications in training and development are a plus Minimum Skill Requirements Strong verbal and written communication Stakeholder management Coaching and mentoring Core Domain Knowledge Understanding of BFSI products and services Strong understanding of adult learning principles and various training methodologies Training Needs Analysis Expertise in identifying training needs through various methods Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data-driven improvements Quality Assurance (QA) & Performance Management Understanding of how training impacts quality and performance metrics. Ability to work with QA and operations teams to align training with business goals and compliance standards Advanced Microsoft Office skills Excel, PowerPoint Organizational & Time Management Exceptional organizational skills, ability to plan, manage time, and multitask effectively in a fast-paced environment. Minimum Behavioral competencies Accountability and Ownership Emotional Intelligence Collaboration and Teamwork Pre-Screening Notes Educational Attainment: Relevant experience as a Training Manager or Assistant Training Manager in a BPO environment Insurance / Mortgage Experience: Last drawn salary: Expected salary: Seniority level Mid-Senior level Employment type Full-time Job function Human Resources Referrals increase your chances of interviewing at GRATITUDE, INC. by 2x Learning Services & Customer Experience Manager (Shared) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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