Call Center Representative

Call Center Representative (Pasig, Palawan) – ACOM Consumer Finance Corporation

Location: Pasig, Palawan

Posted today

Job Description

ACOM Consumer Finance Corporation is looking for passionate, innovative, and ambitious individuals to join a game-changing team. Be part of the leading consumer finance company from Japan.

Responsibilities

• Ensure company policies and procedures are adhered to by the team.
• Manage a diverse team by monitoring performance and providing coaching.
• Regularly assess team KPIs and address areas for improvement.
• Resolve day-to-day issues and conflicts; maintain productive workflow.
• Participate in strategic planning, analysis, and implementation to achieve team goals.
• Translate business operations and trends into meaningful reports and presentations.

Requirements

• Bachelor's degree in any discipline.
• Strong attention to detail with above-average communication and presentation skills.
• Experience using Excel for reports (Pivot, VLOOKUP, etc.).
• Proven leadership experience as a Team Lead/Supervisor, preferably in Financial Services or BPO.
• Experience in discipline, performance management, motivation, and coaching.
• Minimum of three (3) years’ experience as a Team Leader/Supervisor.
• Willing to work on shifting schedules, holidays, and weekends.
• Willing to work in Ortigas Center.

Benefits

• Sick leave, vacation leave, bereavement leave.
• HMO health coverage and life insurance.
• Growth and promotion opportunities; 5-day work week for work-life balance.
• Compliance with government and labor regulations for job security.

Salary: From Php28,000.00 per month

Schedule: 8 hour shift

Customer Support Specialist (Ms Dynamics NAV)

Location: Pasig, Palawan

Posted today

Job Description

Duties and Responsibilities:

• Diagnose and solve customer software issues related to Microsoft Dynamics Business Central (NAV) and components.
• Document issues and resolutions in an online ticketing system (evodesk) per SLA.
• Coordinate with consultants, developers, managers, and vendors for product issues.
• Contribute to knowledge base with KB articles, blog posts, release notes, and change documents.
• Capture all support calls and track time spent.

Requirements

• Minimum 3 years experience with Microsoft Dynamics Business Central (NAV) in helpdesk, consulting, or end-user role.
• Strong functional expertise and business analysis skills in Dynamics.
• Excellent English communication and problem-solving skills.
• Integrity and commitment to customer satisfaction; experience with end-user training.
• IT qualifications; flexible, hands-on attitude; ability to handle multiple clients and tasks.
• Proficiency with Microsoft Office; knowledge of SQL, Jet Reports, PowerBI, Microsoft 365, and payroll concepts is a plus.
• Strong negotiation, attention to detail.

Salary: Php80,000.00 – Php100,000.00 per month

Benefits: Health insurance, Life insurance, Work from home

Schedule: Day shift; 8-hour shifts; Monday to Friday; 13th month salary; Overtime; Performance bonus

Customer Service

Location: Pasig, Palawan

Posted today

Job Description

• Collect client details for police requests/investigations; provide video evidence and imagery to assist in investigations.
• Investigate incidents at client sites and report findings to managers.
• Prioritize incidents by urgency and value; maintain regular client communication.
• Coordinate with Stealth’s departments to resolve hardware/software issues on client sites.
• Ensure work meets company standards and regulatory requirements; provide proactive feedback to improve service levels.
• Support policy development to improve service levels within the department.

Job Requirements

• Ability to multitask in a fast-paced environment; good MS Office knowledge.
• Self-motivated; strong communication and interpersonal skills.
• Excellent customer service; ability to work with diverse stakeholders; maintain confidentiality.
• Willing to work onsite at Ortigas Center, Pasig City; full-time position available.

Jr. Customer Support Nz Hours - Onsite Up to 33k

Location: Pasig, Palawan

Posted today

Job Description

Outsource Accelerator seeks talent for positions supporting New Zealand fintech client operations.

Responsibilities

• Customer registration processing and issue resolution guidance.
• Walk customers through problem-solving; manage incident tickets and cross-functional communication.

Minimum Qualifications

• 2+ years in high-velocity customer support
• Strong relationship-building and cross-functional communication
• Experience with CRM tools; Intercom is a plus; voice support experience
• Onsite or hybrid work in Ortigas Pasig

Salary: Php29,000.00 – Php33,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift; Day shift; Monday to Friday

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