Remote Call Center Representative

3 days ago

Angeles, Philippines Mass Markets Full time

Position Overview MCI is a fast‑growing tech‑enabled business services company delivering Customer Experience (CX), Business Process Outsourcing (BPO) and cloud technology solutions across industries such as healthcare, retail, government, education, telecom, and financial services. We operate on‑site and remote contact centers powered by advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are seeking enthusiastic Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well‑known clients. In this role you will handle incoming inquiries, proactively reach out to customers, and promote products and services while delivering exceptional service. Position Responsibilities Handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem‑solving. Research and retrieve information across systems to support customer needs. Accurately document interactions and process claims. Guide customers through options to find the best solutions. Follow scripts, policies, and procedures while using available resources. Protect customer privacy and handle sensitive information appropriately. Escalate complex issues to the appropriate team members. Stay current with training, updates, and program knowledge. Maintain consistent attendance and adhere to scheduling requirements. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent preferred. Previous call center experience required. Work‑from‑home experience a plus. Strong command of the English language (spoken and written). Typing speed of 20+ WPM. High‑speed internet connection and a quiet work environment. Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). Familiarity with Windows operating systems. Excellent interpersonal and troubleshooting skills. Ability to multitask and self‑manage effectively. Compensation & Benefits Competitive salary commensurate with experience and a comprehensive benefits package that includes health, dental, HMO coverage, paid training, performance bonuses, and opportunities for career growth. Physical Requirements The position requires prolonged sitting or standing, use of a computer and telephone headset, and occasional lifting of up to 40 pounds. Conditions of Employment Authorized to work in the country where the job is based. Subject to background and security investigation, including fingerprinting. Subject to drug screening. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our customers, and our community. All aspects of employment are based solely on merit and qualifications. MCI maintains a work environment free from discrimination and harassment. We provide reasonable accommodation to qualified employees with disabilities unless the accommodation would cause undue hardship. To apply, complete the full application on our careers page, including screening questions and a brief pre‑employment test. Apply today #J-18808-Ljbffr

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