System Administrator

4 days ago


Angeles, Philippines Connext Full time

Overview Join to apply for the System Administrator role at Connext . The Systems Administrator 2 is responsible for providing IT Level 2/Level 3 support while administering Windows, Microsoft 365, VMware, and Citrix environments. The role resolves escalated incidents, maintains core services (AD, GPO, DNS/DHCP), manages patching, backups, and VDI/virtualization, and ensures SLA compliance with high-quality end-user support. This position also drives documentation, root-cause analysis, and continuous service improvements. Responsibilities Resolve L2/L3 tickets with SLA compliance and clear documentation. Act as the escalation point for Service Desk; mentor L1/L2 technicians. Identify recurring issues, drive root-cause analysis, and recommend fixes. Administer Windows Server/desktop, AD, GPO, DNS/DHCP, and file/print services. Manage Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive). Maintain endpoint standards, security hardening, and device compliance. Manage VMware vSphere/ESXi (VM builds, templates, snapshots, resource/capacity). Support Citrix Virtual Apps/Desktops or Citrix DaaS (images, catalogs, policies, profiles). Monitor performance and availability; tune and troubleshoot VDI/host issues. Own patch management and software deployment (e.g., Intune/SCCM/WSUS or RMM). Perform backup/restore and DR tests (e.g., Veeam or equivalent). Collaborate with SecOps for EDR/AV policies and vulnerability remediation. Use RMM/monitoring to track health, alerts, and capacity; take corrective action. Maintain accurate runbooks and asset/config documentation (e.g., ITGlue). Participate in change control and planned maintenance windows. Partner with engineering and vendors for complex issues and changes. Recommend automation and process improvements; contribute to standards and SOPs. Qualifications Bachelor's degree or an equivalent combination of education and/or related work experience. Minimum of three (3) years of IT support experience, including Level 2 or Level 3 capacity. Must have a stable employment history. Hands-on experience with VMware vSphere/ESXi and Citrix Virtual Apps/Desktops or Citrix DaaS. Experience with Windows Server/desktop, Active Directory, GPO, and DNS/DHCP. Administering Microsoft 365 (Exchange Online, Teams, SharePoint). Patch and endpoint management (e.g., Intune, SCCM, WSUS, or RMM). Backup/restore and disaster recovery tools (e.g., Veeam or similar). Experience with ticketing systems and SLA tracking; structured troubleshooting and root-cause analysis (RCA). Networking fundamentals (TCP/IP, VLANs, VPNs, Wi-Fi) and basic PowerShell scripting. Willingness to participate in on-call/after-hours maintenance as needed. Clear and coherent both written and verbal communication in English, to effectively collaborate with customers with a proactive approach. Work Location Work from home (within Philippines only) Work Schedule 1 AM - 10 AM, Tuesday to Saturday PH time Work Perks and Benefits Overtime Pay Holiday Pay 25% Night Differential Perfect Attendance Bonus 20 days Paid Time Off per year HMO for Employee and dependents (terms apply) Group Life Insurance Annual Merit Increase (terms apply) 13th Month Pay Mid-Year Bonus (terms apply) Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Information Services Get notified about new System Administrator jobs in Philippines . Philippines $2,000.00-$3,000.00 1 month ago #J-18808-Ljbffr


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