BPO Quality Assurance Manager for Retail

The Quality Assurance Manager ensures that the team of Quality Assurance Officers meets or exceeds the standards in designing and delivering the set Quality metrics to continuously drive the performance of the Customer Contact Group.How You'll ContributeSpearheads the development of quality goals, procedures, and standards that are coherent with the values...

The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. This role aims to ensure that quality assurance is applied in an independent, objective, and neutral manner. The goal is to improve the customer experience...

Role DescriptionThis is a full-onsite role for a Quality Assurance Test Manager, based in Makati/ Ortigas/ Greenhills, day shift. The selected individual will oversee QA processes, including managing test execution, creating and implementing test strategies, and coordinating overall test management. Responsibilities include identifying quality standards,...

Role DescriptionThis is a full-time remote role for a Quality Assurance Manager. The Quality Assurance Manager will be responsible for overseeing the entire QA process, including developing and implementing quality assurance policies and procedures, conducting inspections, and identifying quality issues. The role involves coordinating with various...

TASQ is urgently looking for an on-site Quality Assurance Manager for its retail call center in Makati. The pre-screening interview will take place over the phone.**Position Overview: QA Manager for Retail (Makati)** **Shift:** - Shifting Schedule **Work Arrangement:** - Onsite in Makati **Requirements:** - The hiring team seeks candidates with...

Position: Quality Assurance Division ManagerDepartment: Quality AssuranceReports to: President and Chief Executive OfficerThe Quality Assurance Division Manager is responsible for overseeing the company's Quality Assurance and Quality Control functions. The role ensures that raw materials, packaging materials, in-process batches, and finished products meet...

Job Summary:We are seeking a highly organized and analytical QA Lead to oversee quality assuranceactivities across multiple BPO accounts. The QA Lead will ensure that customer interactionsmeet client expectations and internal standards, drive continuous improvement, and lead ateam of QA analysts to deliver consistent and actionable feedback.Key...

What you'll be doingDevelop and implement quality assurance procedures to ensure all records and documents meet company and industry standardsRegularly audit files, documents and databases to identify and resolve any errors or inconsistenciesProvide training and guidance to staff on best practices for records management and document controlLiaise with...

About the job STORE QUALITY ASSURANCE OFFICERLocation: Makati CityCorporate Title: Junior Officer to Senior ManagerWork Arrangement: OnsiteOur Operations Cluster team is looking for experienced professionals to join us in Makati City as a Store Quality Assurance Officer.In this role, you will conduct pre-audit, unannounced assurance reviews, and special...

:· Experience Requirements: Advanced/Expert (6-9 years), Quality Assurance Services is looking for candidates who have a passion for quality and an aptitude for finding and solving problems.· To succeed as a Quality Assurance professional, you need to be logical, detail oriented, possess strong problem solving and critical thinking skills.· You are also...