Reservations Sales Specialist

4 weeks ago


Pasay, Philippines IHG Hotels & Resorts Full time

Overview

An expert in providing travel advice and solutions. A critical customer touch point for delivering on our IHG brand experience. Be a brand champion, taking pride in using every customer interaction to educate guests about our brands and products. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty. Passionate for learning and developing themselves to be the best in an ever-evolving role.

Key Accountabilities
  • Provide an industry-leading reservation solution in English and one or more language for all contacts
  • Champion Brand Hearted behaviors by demonstrating knowledge, passion and pride
  • Embrace the global and cultural diversity of our guest and business needs
  • Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management despite difficulties or obstacles
  • Build rapport with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience
  • Inspire loyalty through personalized and efficient service driven by the guest’s needs
  • Use creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback of others
  • Manage time effectively (including adherence to assigned schedule, attendance, break time compliance etc.)
  • Navigate multiple web-based systems while managing various work streams to provide an enhanced guest experience
  • Work effectively by understanding, trusting and using tools and information appropriately
  • Self-motivated, positive, "want-to" attitude with a willingness to take on new challenges. Actively participates in company initiatives, training and events
  • Take ownership of personal development while aligning with team priorities and company goals
  • Embracing change and adjusting well to evolutions in situation and task while sensitively responding and supporting others through change
  • Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
  • Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals
  • Support and demonstrate IHG’s company values and ways of working
  • Willingly deliver on additional tasks as assigned
Key Skills & Experiences

Education : Some secondary school, high school diploma preferred but not required

For Mexico: High school diploma as a minimum; college degree in Tourism or similar preferred

Experience :

Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred

Hotel/travel experience desired

Technical Skills :

  • Strong customer service and sales skills, with the ability to balance sales with service
  • Strong bilingual communication skills – listening, written, verbal
  • Social intelligence – empathy, self-awareness, cultural sensitivity
  • Ability to customize generic information
  • Strong web-based navigation skills
  • Ability to embrace technological and organizational changes
  • Embrace evolving call and contact types, adopt new tools and processes
  • Efficient and accurate data capture
  • Ability to use tools and resources to represent the geographical needs of the caller
  • Basic software and hardware troubleshooting
  • Effective and efficient use of online communication tools and other systems applications
Physical Requirements

Majority of work is performed in a normal office environment and/or remotely (work from home)

Dont quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

#J-18808-Ljbffr

  • Pasay, National Capital Region, Philippines LIME Hotels and Resorts, Inc. Full time ₱180,000 - ₱360,000 per year

    A Sales and Reservations Officer manages customer inquiries, processes reservations, and promotes products or services to achieve sales targets for businesses like hotels, airlines, or resorts.

  • Reservation Officer

    5 days ago


    Pasay, National Capital Region, Philippines Studio300 Bowling Full time ₱216,000 - ₱228,000 per year

    As a Receptionist / Sales Officer were able to organize all the reservation data and keen in all details. A person who will face the client for any inquiries about the reservation and recommendation can offer for their preference and needs. A person who can give to the client a good impression to enjoy their reservation.Job Type: Full-timePay: Php18,...


  • Pasay, National Capital Region, Philippines Anchor Land Holdings Inc. Full time

    I. Principal Purpose of Job (Job Summary)The Reservation Associate is responsible for handling guest reservations efficiently, ensuring accuracy in bookings, and providing excellent customer service. This role involves responding to inquiries, managing room availability, processing bookings through various channels (phone, email, OTA platforms), and...


  • Pasay, Philippines SM Investments Corporation Full time

    Analyzes leads in coordination with Senior Reservations and Revenue Manager, encourages sales to prioritize and confirm bookings that yield higher overall revenues. Monitors the compliance of Sales Managers and Sales Assistants to the approved discounting guidelines. Manages SMX Inventory effectively and efficiently by booking repeat, annual, biennial...


  • Pasay, National Capital Region, Philippines SM Development Corporation Full time ₱900,000 - ₱1,200,000 per year

    Overall In-charge of the end-to-end Sales Booking operations. He/She will be in charge in ensuring that the promos, payment terms and scheme conforms to the prescribed conditions of the company and that sales cut-off dates are met.DUTIES AND RESPONSIBILITIESShall oversee the overall Sales Booking operations.Shall monitor the movement of accounts and sales...


  • Pasay, National Capital Region, Philippines The Henry Hotel Manila Full time

    Company DescriptionThe Henry Hotels and Resorts is a management consulting company based out of 2680 F. B. Harrison Street, Pasay City, Philippines. We specialize in offering unique and personalized hospitality experiences, ensuring exceptional guest service and satisfaction.Role DescriptionThis is a full-time, on-site role for a Reservations Associate at...


  • Pasay, National Capital Region, Philippines SMX Convention Specialist Corp. Full time ₱1,200,000 - ₱2,400,000 per year

    The National Sales Manager supports the Senior National Sales Manager, Director of Sales and AVP-Sales in creating and developing a work environment where the National Sales Office is driven by its financial objectives with focus on establishing an aggressive Sales Culture, a strong Customer Service orientation and astute practice of Expense Management...

  • Sales Specialist

    1 week ago


    Pasay, National Capital Region, Philippines Mondo Cucina, Inc. Full time ₱240,000 - ₱300,000 per year

    About UsMondo Cucina, Inc. is the exclusive distributor of Smeg in the Philippines, bringing Italian excellence in home appliances known for design, innovation, and premium quality. We are looking for a Sales Specialist who will manage client relationships, drive sales growth, and represent the Smeg brand with professionalism and passion.What You'll...

  • Pastry Sous Chef

    7 days ago


    Pasay, National Capital Region, Philippines Hotel Specialist (Tagaytay), Inc. Full time ₱250,000 - ₱500,000 per year

    Prepares and properly garnishes all pantry items Food preparation Stock control ProfitabilityPrepares and properly garnishes all pantry items Prepares and cooks desserts and pastries and garnishes them for the Buffet Table. Sets pantry stations for forecasted covers, reservations, and all special functions. Prepares all orders on a timely basis.Food...


  • Pasay, National Capital Region, Philippines SMDC International Sales Full time ₱15,000 - ₱200,000 per year

    This role is perfect for individuals who want limitless earning potential, career growth, and global exposure in the real estate industry.What You'll DoPromote and sell SMDC properties to international and local clientsBuild and maintain strong client relationships through excellent serviceAttend trainings, events, and property launches to stay updated with...