Sales and Loyalty Retention Representative |
4 weeks ago
What We're Looking For
At Quantrics, we believe in hiring people who are ready to shine If the following sounds like you, then you're exactly who we want on our team:
- At least 18 years old and above.
- Ability to work up to 40 hours a week according to the following schedule:
- Weekdays and weekends
- 12AM-9AM (MNL)
Willing to work in Naga, CamSur. At least Senior High School or High School Grad (old curriculum). Advance computer knowledge. Must have NBI Clearance prior to Job Offer. Has excellent interpersonal skills.
- Has At Least 6 Months Sales Experience (preferred)
Has an ability to overcome sales objections and revert it positively. Must have a background in Accounts Management.
Your Qualifications & SkillsWe’re looking for team members who bring positive energy and top-notch skills:
- Excellent English communication—spoken and written
- Great with people and a natural problem-solver
- Proficient in MS Office and web applications
- Fast and accurate typing, sharp comprehension, and top multitasking abilities
- Strong analytical and troubleshooting skills in a fast-paced support environment
- Previous BPO experience is a plus—but not required
- Sell, cross-sell, and upsell the best communication products and services in the market, including Internet, Mobility, Programming, and TV packages.
- Proactively reach out to potential leads via multiple channels such as phone, email, SMS, and social media.
- Make outbound calls, primarily to existing customers, to promote products, services, and exclusive offers.
- Understand customer needs through effective questioning, active listening, and a personalized approach.
- Recommend the best solutions, provide product demos, and explain current promotions and offers to support customer decisions.
- Build rapport quickly, overcome objections, and maintain a professional and persuasive communication style.
- Address customer concerns and provide outstanding service to increase satisfaction and build long-term loyalty.
- Implement strategies to retain customers and reduce churn by recognizing and responding to their individual situations.
- Navigate internal computer systems to track calls, gather information, and ensure accurate record-keeping of all interactions.
- Maintain up-to-date knowledge of all current products, services, pricing, and promotional campaigns.
- Uphold a high level of confidentiality, professionalism, and integrity in every interaction.
- Earn up to Php 19,000–Php 22,000 + Quarterly Salary Increases*
- Hybrid/Work-from-Home options (performance-based after probation)
- HMO with 1 FREE dependent
- 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash)
- Life and Accident Insurance from Day 1
- Optical, Medicine, and Mental Health Reimbursement
- 6 Months Paid Maternity Leave + Cash Assistance
- 15 Days Paid Paternity Leave
Walk-In Applications Welcome
Monday to Friday | 10:00 AM to 5:00 PM
Naga, Bicol - Robinsons Naga, 3F Robinsons Cybergate Roxas Ave. Cor Almeda Highway Naga City, Camarines Sur 4400
Weekend/Holiday operations may vary. Stay updated via our social media
Ready to Level Up?Bring your Valid ID and Resume.
TARA NA SA Q
- For Pooling
- Terms and conditions apply.
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