CRM / Loyalty Specialist

The Loyalty Specialist is responsible for developing, managing, and optimizing customer relationship management (CRM) strategies and loyalty programs. This role plays a key part in driving customer engagement, retention, and overall satisfaction through data-driven initiatives and personalized experiences.

Qualifications:

• Bachelor's Degree in Marketing, Business Administration, Data Analytics, or any related field.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook).
• Minimum of 2 years' experience in CRM, loyalty program management, or related field.
• Proven experience in CRM, loyalty program management, or a similar role.
• Familiarity with CRM and loyalty program tools.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Customer-focused mindset with a passion for delivering outstanding experiences.

Job Type: Full-time

Benefits:

• Employee discount
• Life insurance
• Opportunities for promotion
• Staff meals provided

Application Question(s):

• Do you have at least 2 years of experience in CRM, loyalty program management, or a similar role?
• Have you previously managed or assisted in developing a customer loyalty program?
• Do you have strong written and verbal communication skills?

Work Location: In person