Finance Systems Support Engineer

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Apply locations Manila, Philippines time type Full time posted on Posted Yesterday time left to apply End Date: May 31, 2025 (30+ days left to apply) job requisition id R

Finance Systems Support Engineer

Say hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

We’re looking for a full-time Senior Finance Systems Support Analyst to join RingCentral’s Enterprise Applications team. In this position, you will work with business partners, technology architects and system analysts to help support enterprise applications financial systems.

As an applications engineer, you will apply your technical and functional (techno-functional) knowledge to analyze system issues, perform bug triage, coordinate with multiple cross-functional teams, and find solutions. You will be responsible for documenting detailed processes, performing systems configuration, scripting, bug fixes, testing, implementation, continuous improvement, and ongoing support.

To succeed in this role you must have experience in:

• Maintenance and daily management of finance business applications. General system administration of ERP system and processes.
• Provide front-line support for all finance tickets and operational issues for multiple systems like NetSuite, Coupa, and Concur.
• Prioritize tickets and execute activities independently via Freshservice/JIRA.
• Work with various IT and Finance teams to investigate system production support issues and ensure timely resolution.
• Lead multiple finance systems user access provisioning, updates and ensure data accuracy.
• Work hands-on to solving technical/systems issues by investigating system configurations and integrations to other IT systems.
• Proactive and takes the initiative to gather information, investigate gaps/issues, identify potential solutions, and present to both Business and IT stakeholders.
• Facilitate review sessions with functional owners, subject matter experts and identify opportunities for automation to reduce manual ticket resolution.
• Collaborate with other technology leaders on the implementation and operation of Incident Management, Change Management.
• Analyze, create, and maintain metrics for governing around SLA.
• Engage in other areas of Finance such as SOX Compliance and Reporting.

Desired Qualifications:

• Bachelor's degree in Computer Science/Engineering, Business Administration, Finance/Accounting or equivalent practical experience.
• 5+ years of experience in application support preferably in any ERP Finance systems.
• Basic knowledge of general system configurations in at least one NetSuite, Oracle, Coupa or SAP Concur or Infor (ERP systems) is highly preferred.
• Any system administration certification (good to have but not needed).
• 3 years of experience as ITIL Process owner managing and prioritizing tickets.
• Knowledge of SDLC life cycle, spreadsheet applications, complex formula and macro creation required (Excel - Macros, PivotTables, VLOOKUP).
• Proven ability to learn complex distributed systems quickly and thoroughly.
• Document complex systems, processes, events, and architectures.
• Operates with high integrity and transparency.
• Must be customer-centric and have the interpersonal skills necessary to manage business and technology relationships.
• Must be a self-starter, deal with ambiguity, and thrive in a rapidly changing business environment.
• Ability to communicate effectively (written and verbally) with both technical and non-technical parties.
• Can Do and Open to Learn Attitude Required.

What we offer:

• Comprehensive HMO package (medical and dental).
• Paid time off and paid sick leave.
• Quarterly Performance Bonus.
• Employee Assistance and Wellness Programs.

Acquire BPO is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.