System Support Engineer

3 days ago

Ortigas Metro Manila, Philippines South Asialink Finance Corporation Full time ₱300,000 - ₱600,000 per year

DUTIES AND RESPONSIBILITIES:

Account Management


• Create, modify, and disable user accounts in internal systems (e.g., HRIS, ERP, Active Directory)


• Ensure timely provisioning and deprovisioning aligned with onboarding/offboarding processes Data Maintenance


• Update employee records, roles, and system permissions as requested


• Ensure accuracy and consistency across internal platforms Ticket Handling


• Respond to and resolve support tickets related to account access, data corrections, and system issues


• Document actions taken and escalate complex issues when necessary Security & Compliance


• Follow access control policies and ensure proper authorization for account changes


• Maintain confidentiality and integrity of user data Collaboration


• Coordinate with HR, IT, SysAd and NetAd and department leads to validate requests and ensure proper access levels


• Communicate clearly with users regarding ticket status and resolution

JOB SPECIFICATIONS:

  • Education bachelor's degree in information technology, Computer Science, or a related field
  • Experience 0–1 year in IT support, helpdesk, or system administration; internship or academic project experience is a plus
  • Technical Skills Basic familiarity with:
  • Internal systems (e.g., HRIS, ERP) Active Directory or user account management
  • Ticketing platforms (e.g., Jira, ServiceNow)
  • Microsoft Office and Windows OS | Soft Skills: Detail-oriented, responsive, strong communication skills, confidentiality awareness, willingness to learn.
  • Work Environment | Office-based Tools Used | Ticketing systems, internal databases, remote desktop tools, basic reporting platforms

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