Manager - Recruitment Administration

Join us as a Manager – Recruitment Administration at AMS. AMS is a global, culturally diverse, inclusive, and innovative leader in talent outsourcing and consulting. Over the last two decades, AMS has redefined the talent acquisition landscape, pioneering the concept of RPO and continually revolutionising how organisations approach talent acquisition. The Role:Work arrangements: onsite daily for the initial 3‑4 months, then travelling 2X a month once stabilised. Responsibilities The Manager will work closely with key client account(s) to ensure day‑to‑day services are provided effectively and efficiently, in compliance with the account’s service level and contractual obligations. Liaising closely with the onsite recruitment team for each client, the Manager will act as the primary point of escalation for any operational issues. They will be responsible for reporting performance and progress of all client accounts in accordance with the agreed governance arrangements and will monitor for any trends or challenges, with a view to determining continuous improvement strategies. Act as a coach and mentor to all individuals in support roles, managing so that they are optimizing resources and delivering a strong governance process (e.g., adherence to defined processes, following up agreed actions, setting effective operational measures & targets). Role model leadership for all people within Administration teams. Accountability for managing administration team(s) to work in the most efficient way to deliver expected results. Ensure all relevant AMS global processes are utilized and promoted correctly within account(s) by providing appropriate guidance to our Team Leaders. Determine productivity is achieved in line with agreed Service Level Agreements (SLAs) / Key Measurements. Act as a focal point of escalation, objectively analysing and reviewing any issues raised to a swift and acceptable resolution and monitoring escalated issues with a view to spotting any trends which may point to an opportunity to affect change. Attend client meetings with AMS account teams as applicable to present/report upon performance or the services delivered. Work closely with AMS Account Teams to ensure client satisfaction and scope any enhancements/changes to the service – working closely with AMS Team Leaders to evaluate any impact on the team size/structure. Implement process efficiency review and improvement plans to drive operational excellence. Drive efficient usage of digital automation or technology available to the team. Manage the scope, governance and compliance of the contract through team activity; identify and tackle scope creep. Work closely with the Senior Manager for Client Services or the Client Operations Director for the account(s) to understand the forecast requirements, using the agreed scaling method for each account to ensure the AMS team operations are scaled accordingly. Collaborate with the AMS Business Intelligence team to inform the creation of reporting templates, metrics and processes based on business requirements. Liaise with the Senior Manager for Client Services or the Client Operations Director for the account(s) to receive updates on their activity and ensure risk registers and account plans are known and supported. Put in place effective reporting approaches so that the performance of the team(s) can be measured and compared as applicable to the services delivered. Qualifications Excellent English business communication skills, written and oral, plus any client‑specific languages as required. Strong team management and client management experience. Demonstrated ability to build a position as a trusted advisor, collaborating and influencing senior stakeholders. Experience working on significant volume delivery projects. Experience in the analysis and delivery of complex reports to tight deadlines. Able to manage and prioritise concurrent projects. Experience in identifying and introducing process innovations. Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook and PowerPoint. Benefits Full training and support. High value and challenging work. A vibrant, diverse and collaborative culture. A competitive reward and benefits package*. The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies. *Details may vary slightly depending on your location, local labour law, etc. We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications and business needs. We do not discriminate based on age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please reach out via email or let a member of our Talent Acquisition team know at any time. #J-18808-Ljbffr