Customer Service Representative Non Voice

4 weeks ago

Pasig, Philippines Solid Lyndelle Manpower Services Inc. Full time
#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential

at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and

start your journey to #BeMore

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

• World-class workspaces

• Engaging activities and recognition programs

• Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

• Easy to locate area with direct access to public transport

• Flexible working arrangements

• Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

What is your mission?

• Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related

customer service inquiries (small issues, simple queries, within the scope of product documentation)

according to the given SOPs.

• Become and remain knowledgeable and passionate about leading E-commerce products and

services standards.

• Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order

and logistics status.

• Review the reported issues within agreed turnaround times and standards of quality.

• Escalate issues to immediate supervisor following proper escalation procedures.

• Capable of coping with peaks in contact volumes during promotion seasons.

• Complete and pass all required basic product related trainings.

Who are we looking for?

• Completed at least 2 years in college

• Must have at least 6 months experience in a voice and non-voice (email or chat) campaign

• Proficient in handling both inbound and outbound calls

• Typing speed of at least 40 words per minute

• Experience working with eCommerce platforms is a plus

• Excellent communication skills rated at a C1 level

• Willing to work in rotating shifts

• Can work in Ortigas Center, Pasig City

Qualifications
None required
Skills Required
Communication Skills

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