Customer Service Representative Non Voice
2 days ago
Are you ready to unleash your full potential and achieve more in your career? Look no further than Solid Lyndelle Manpower Services Inc., an award-winning and fast-growing BPO company.
As a Customer Service Representative Non Voice, you will have the opportunity to work with the world's most loved brands and be part of a diverse and awesome team. Our company culture is built on the values of #BeMore, where you can be home, belong, and start your journey to success.
Why Work with Us?- Competitive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
As a Customer Service Representative Non Voice, your mission will be to conduct preliminary investigations and attempt to resolve L1 (Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
You will become and remain knowledgeable and passionate about leading E-commerce products and services standards, investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status, review the reported issues within agreed turnaround times and standards of quality, escalate issues to immediate supervisor following proper escalation procedures, and capable of coping with peaks in contact volumes during promotion seasons.
Who We're Looking For- Completed at least 2 years in college
- Must have at least 6 months experience in a voice and non-voice (email or chat) campaign
- Proficient in handling both inbound and outbound calls
- Typing speed of at least 40 words per minute
- Experience working with eCommerce platforms is a plus
- Excellent communication skills rated at a C1 level
- Willing to work in rotating shifts
- Can work in Ortigas Center, Pasig City
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