Customer Service Representative Non Voice
4 weeks ago
Are you ready to take your career to the next level? At TDCX, we offer a rewarding and challenging environment that lets you grow and achieve your goals. As a Customer Service Representative Non Voice, you will have the opportunity to work with leading brands and be part of a diverse and dynamic team.
Why Choose TDCX?- Competitive remuneration and great perks
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture that fosters growth and development
- Easy access to public transport
- Flexible working arrangements
- Coaching and mentoring by experts in your field
As a Customer Service Representative Non Voice, your mission will be to:
- Conduct preliminary investigations and attempt to resolve L1 E-commerce-related customer service inquiries
- Become knowledgeable and passionate about leading E-commerce products and services standards
- Investigate and resolve issues reported by buyers/sellers/creators
- Escalate issues to immediate supervisor following proper escalation procedures
- Cope with peaks in contact volumes during promotion seasons
We're looking for individuals who:
- Have completed at least 2 years in college
- Have at least 6 months experience in a voice and non-voice campaign
- Are proficient in handling both inbound and outbound calls
- Have a typing speed of at least 40 words per minute
- Have experience working with eCommerce platforms (a plus)
- Have excellent communication skills rated at a C1 level
- Are willing to work in rotating shifts
- Can work in Ortigas Center, Pasig City
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