Customer Service Representative Non Voice Expert
14 hours ago
We are seeking a highly skilled Customer Service Representative Non Voice to join our team at Solid Lyndelle Manpower Services Inc. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients through various communication channels such as email and chat.
Key Responsibilities:
* Conduct preliminary investigations and attempt to resolve L1 customer service inquiries related to e-commerce services according to standard operating procedures.
* Become and remain knowledgeable about leading e-commerce products and services standards.
* Investigate and resolve issues reported by buyers/sellers/creators such as checking order and logistics status.
* Review reported issues within agreed turnaround times and standards of quality.
* Escalate issues to immediate supervisor following proper escalation procedures.
Requirements:
* At least 2 years of college education.
* At least 6 months of experience in a voice and non-voice campaign.
* Proficient in handling both inbound and outbound communication channels.
* Excellent communication skills rated at a C1 level.
* Willing to work in rotating shifts.
What We Offer:
* Competitive remuneration, great perks, and performance incentives.
* Comprehensive medical, insurance, or social security coverage.
* World-class workspaces.
* Engaging activities and recognition programs.
* Strong learning and development plans for your career growth.
Get Ready to Unleash Your Potential:
At Solid Lyndelle Manpower Services Inc., we believe in empowering our employees to grow and develop their skills. If you are a motivated and customer-focused individual looking for a rewarding career, we encourage you to apply for this exciting opportunity.
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