Service and Support Management

2 weeks ago

Central Luzon Philippines Roche Full time

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position La persona en la posición de Gerente de Inteligencia y Calidad de Servicio, se encarga de desarrollar y proveer información relevante de servicio para la mejora continua de cara a los clientes, asegurar la disponibilidad y logística de insumos y de recursos de campo, gestionar el Sistema de Calidad y el plan de entrenamientos. Es responsable de los entregables del coordinador de Calidad e Inteligencia, Coordinador del Centro de Reparaciones, Analista de CRM y Analista de ERP, entre otros. Sobre Nuestra Oportunidad Las principales responsabilidades del role incluyen: Coordinar y supervisar el plan de capacitación de equipos: ingenieros y asesores Roche, Distribuidores y Terceros Gestionar la planificación. tipificación y despacho de servicios no programados (principalmente servicios correctivos). Supervisar la administración de la reparación de instrumentos usados, así como supervisar la gestión de refacciones reparables y pullout para una correcta gestión de retorno a GCS. Supervisar y autorizar el abastecimiento de partes, así como el nivel de inventario. Desarrollar estrategias y herramientas para cubrir las necesidades de eficiencia operativa y mejorar la satisfacción y experiencia del Cliente/Partner/Paciente. Investigar, desarrollar e implementar diferentes soluciones de innovación tecnológica para lograr la mejora continua para beneficio de Roche/Cliente/Partner/Paciente. Crear información de valor mediante dashboards automatizados para toma de decisiones a las diferentes áreas: dirección, gerencias y coordinaciones. Administrar el sistema de gestión de calidad de servicios profesionales Quien eres La persona en este cargo, tiene habilidades de liderazgo, orientación al cliente, excelentes habilidades de comunicación, de orientación a soluciones, y habilidades analíticas. Estudios completos y graduación en áreas de ingeniería y relacionadas es un requerimiento Experiencia en mantenimiento de equipos con atención a clientes, así como experiencia relevante liderando personal Preferencias Conocimiento de manejo de procesos de datos, procesos de administración de calidad, liderazgo de actividades de auditoria, Conocimiento avanzado del idioma Inglés es un requisito. Esta posición no ofrece ayuda de relocación. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer #J-18808-Ljbffr

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