Microsoft 365 Support

3 weeks ago

Makati, Philippines Ascendion Full time

Ascendion Makati, National Capital Region, Philippines Microsoft 365 Support Ascendion Makati, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Ascendion Join the tech revolution with me as your career co-pilot. Apply now at and let's code your future together ✨ Responsibilities Deliver high-quality customer service and technical support for Microsoft Outlook and Microsoft 365 users Troubleshoot Outlook issues including configuration, performance, plugins, caching, and retention policies Support mailbox access rights, delegation, and Send As/On Behalf permissions Manage and resolve issues across Outlook desktop and mobile platforms Configure and maintain Exchange Online mailboxes, permissions, and policy settings Analyze Outlook logs and user reports to identify and resolve technical problems Assist users with authentication and MFA issues, including Microsoft Authenticator support Understand and troubleshoot network-related issues (Zscaler, VPN, routing) affecting mail performance Support user onboarding and Microsoft 365 migration activities Configure personal tags, archiving, and retention policies Review email headers to trace and troubleshoot mail delivery issues Collaborate with cross-functional IT teams to streamline support processes and enhance documentation Stay up to date with evolving technologies and internal processes to improve service delivery Qualifications Strong knowledge of Microsoft Outlook and Microsoft 365 applications Experience with troubleshooting email issues including configuration, performance, plugins, and caching Familiarity with Exchange Online, including mailbox permissions, delegation, and policy management Understanding of mail flow concepts, email headers, and message tracing tools Proficient in analyzing Outlook logs and user-reported issues to identify root causes Working knowledge of Multi-Factor Authentication (MFA) and Microsoft Authenticator Basic understanding of networking concepts (e.g., Zscaler, VPNs, DNS, routing) and their impact on email services Experience with mobile and desktop email client configurations Ability to support Microsoft 365 onboarding and migration processes Knowledge of retention and archiving policies, including personal tags Strong problem-solving skills and ability to work independently or as part of a team Excellent communication and documentation skills Willingness to learn and adapt to evolving tools, technologies, and internal processes Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Technology, Information and Internet and Information Services Referrals increase your chances of interviewing at Ascendion by 2x Get notified about new Microsoft Specialist jobs in Makati, National Capital Region, Philippines . #J-18808-Ljbffr

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