Microsoft 365 Support

4 days ago

Makati City, National Capital Region, Philippines Ascendion Full time

Responsibilities

  • Deliver high-quality customer service and technical support for Microsoft Outlook and Microsoft 365 users
  • Troubleshoot Outlook issues including configuration, performance, plugins, caching, and retention policies
  • Support mailbox access rights, delegation, and Send As/On Behalf permissions
  • Manage and resolve issues across Outlook desktop and mobile platforms
  • Configure and maintain Exchange Online mailboxes, permissions, and policy settings
  • Analyze Outlook logs and user reports to identify and resolve technical problems
  • Assist users with authentication and MFA issues, including Microsoft Authenticator support
  • Understand and troubleshoot network-related issues (Zscaler, VPN, routing) affecting mail performance
  • Support user onboarding and Microsoft 365 migration activities
  • Configure personal tags, archiving, and retention policies
  • Review email headers to trace and troubleshoot mail delivery issues
  • Collaborate with cross-functional IT teams to streamline support processes and enhance documentation
  • Stay up to date with evolving technologies and internal processes to improve service delivery

Qualifications

  • Strong knowledge of Microsoft Outlook and Microsoft 365 applications
  • Experience with troubleshooting email issues including configuration, performance, plugins, and caching
  • Familiarity with Exchange Online, including mailbox permissions, delegation, and policy management
  • Understanding of mail flow concepts, email headers, and message tracing tools
  • Proficient in analyzing Outlook logs and user-reported issues to identify root causes
  • Working knowledge of Multi-Factor Authentication (MFA) and Microsoft Authenticator
  • Basic understanding of networking concepts (e.g., Zscaler, VPNs, DNS, routing) and their impact on email services
  • Experience with mobile and desktop email client configurations
  • Ability to support Microsoft 365 onboarding and migration processes
  • Knowledge of retention and archiving policies, including personal tags
  • Strong problem-solving skills and ability to work independently or as part of a team
  • Excellent communication and documentation skills
  • Willingness to learn and adapt to evolving tools, technologies, and internal processes

  • Microsoft Dynamics 365 Business Central Developer

    2 weeks ago

    Makati City, National Capital Region, Philippines Lewis Personnel Management Full time ₱60,000 - ₱120,000 per year

    bout the RoleWe are looking for an experienced Microsoft Dynamics 365 Business Central Developer to join our remote UK-based team. The ideal candidate will have strong expertise in Dynamics 365 Business Central, Power BI integration, and website development. You will play a key role in customizing and optimizing our ERP system, building analytical...

  • Microsoft Dynamics 365 CRM Lead

    4 days ago

    Makati City, National Capital Region, Philippines Nezda Global Full time ₱1,500,000 - ₱3,000,000 per year

    About the RoleAs aDynamics 365 CRM Developer / Lead, you'll design and develop business-critical systems, partner with client stakeholders, and lead a team of developers to deliver high-quality solutions. This is a hands-on role where both your technical depth and leadership will shine.Key ResponsibilitiesDesign and develop CRM systems to support business...

  • Functional Consultant

    4 days ago

    Makati City, National Capital Region, Philippines PharmaLex Full time ₱300,000 - ₱450,000 per year

    Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time D365 Functional Consultant who will be responsible for the following tasks: Project set-up and maintenance within MS Dynamics 365 operations:Prepare project structure,...

  • Functional Consultant

    4 days ago

    Makati City, National Capital Region, Philippines PharmaLex Full time ₱600,000 - ₱1,200,000 per year

    Arbour Group (a Cencora PharmaLex company) one of the leading global providers of digital compliance products and services for the life sciences industry, is looking for a full-time D365 Functional Consultant who will be responsible for the following tasks:Project set-up and maintenance within MS Dynamics 365 operations:Prepare project structure, financial...

  • Microsoft Dynamics 365 Customer Relationship Management

    2 days ago

    Mandaluyong City, National Capital Region, Philippines e4834756-c4df-4f64-9de4-d8c027784be8 Full time ₱1,200,000 - ₱2,400,000 per year

    Job descriptionRoles & Responsibilities:Expected to be an SME.Collaborate and manage the team to perform.Responsible for team decisions.Engage with multiple teams and contribute on key decisions.Provide solutions to problems for their immediate team and across multiple teams.Facilitate knowledge sharing and best practices within the team.Monitor project...

  • Microsoft Cloud Solutions Pre-Sales

    4 days ago

    Makati City, National Capital Region, Philippines YEAPS Full time ₱1,200,000 - ₱2,400,000 per year

    We are seeking a Pre-Sales & Delivery Lead to serve as our primary technical architect and enabler for Microsoft cloud solutions. This role demands deep familiarity across the Microsoft cloud ecosystem—including Microsoft 365, Azure, Power Platform, Security, Intune, and Dynamics 365.The Pre-Sales & Delivery Lead will focus on designing and costing...

  • Lead Dynamics 365 Developer- Makati

    1 week ago

    Makati City, National Capital Region, Philippines J-K Network Manpower Services Full time ₱100,000 - ₱150,000 per year

    COMPANY PROFILE: A leading organization in the information technology and business solutions industry, providing innovative and high-quality services to global clients. The company focuses on delivering technology-driven solutions that support operational efficiency and business growth.Position: Lead Dynamics 365 DeveloperCompany Industry: IT CompanyWork...

  • Solution Architect – Microsoft Cloud

    4 days ago

    Makati City, National Capital Region, Philippines YEAPS Full time $40,000 - $80,000 per year

    We are seeking adynamic and client-focused Solution Architectwith a strong background inpre-sales and deliveryto lead the design, costing, and implementation of Microsoft cloud solutions. This role blends technical architecture, strategic advisory, and hands-on delivery across the Microsoft ecosystem—including Microsoft 365, Azure, Power Platform,...

  • Javascript Developer

    1 week ago

    Makati City, National Capital Region, Philippines Avvoka Full time ₱60,000 - ₱120,000 per year

    Department:EditorTrack:Individual ContributorReports to:Editor ManagerDirect Reports:N/ALocation:Hybrid (Manila)Schedule:160h/monthCompensation:Competitive, based on experienceStart Date:Flexible — we'd love you to join soonAbout UsAvvoka is a fast-growing legal technology scale-up specializing in document automation. Our platform helps law firms and...

  • Javascript Developer

    1 week ago

    Makati City, National Capital Region, Philippines Avvoka Full time ₱1,500,000 - ₱3,000,000 per year

    Department:EditorTrack:Individual ContributorReports to:Editor ManagerDirect Reports:N/ALocation:Hybrid (Manila)Schedule:160h/monthCompensation:Competitive, based on experienceStart Date:Flexible — we'd love you to join soonAbout UsAvvoka is a fast-growing legal technology scale-up specializing in document automation. Our platform helps law firms and...