Customer Success Trainer
3 weeks ago
About the Role We are seeking a Customer Success Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success. The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply. Key Responsibilities Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback Develop and deliver coaching plans tailored to individual performance metrics and team goals Collaborate with leadership on team skill development, training needs, and continuous improvement Lead training sessions and skill refreshers to reinforce best practices and performance standards Maintain standardized coaching documentation and feedback tools Track, report, and analyze coaching effectiveness and performance trends Candidate Requirements Experience coaching Customer Success Managers, Account Managers, or similar roles Solid foundation in quality assurance and structured feedback delivery Former BPO trainers with QA and client-facing experience are strongly encouraged to apply Excellent communication, facilitation, and coaching skills Familiarity with CRMs and performance coaching tools Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule Must present original coaching/training materials during the hiring process Hiring Requirement – Simulation & Mock Deck Conduct a mock training simulation (live) Present a self-made presentation deck on the following topics: “What is a Customer Success Manager?” “How to Be a Successful CSM” This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content. ₱50,000 - ₱70,000 a month Location: Hybrid (Work-from-Home & Onsite) Schedule: US Time Zone (Night Shift) Starting Salary: Php 50,000 - Php 70,000 Preferred Skills Background in SaaS, B2B services, or subscription-based support Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad Training or coaching certifications are a plus #J-18808-Ljbffr
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Junior Trainer
2 weeks ago
, Metro Manila, Philippines Salmon Group Ltd Full timeJoin to apply for the Junior Trainer role at Salmon Group Ltd Salmon is a fast‑growing consumer fintech group founded in July 2022 with the vision of creating the best credit‑led neobank in Southeast Asia. Having chosen the Philippines as its first market, the company is now a licensed consumer‑lending group and is working toward becoming a licensed...
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, Metro Manila, Philippines Emapta Full timeLead Renewals, Strengthen Partnerships, and Drive SaaS Customer Success Work at the intersection of technology and trust-where customer relationships turn into measurable success. This opportunity is ideal for professionals passionate about client engagement, B2B retention, and SaaS renewal operations. You'll be part of a high-performing environment that...
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Trainer
2 days ago
Philippines Hikinex Full time ₱100,000 - ₱120,000 per yearJob Title: TrainerLocation: Remote – PhilippinesEmployment Type: Full-TimeWork Schedule: PST Time ZoneAbout the Role:We are seeking an experienced and dynamic Trainer to design, deliver, and evaluate engaging training programs for our team. The ideal candidate will have a proven track record of conducting training sessions, fostering skill development, and...
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Customer Success Executive
2 weeks ago
, Metro Manila, Philippines 株式会社UKABU Full timeCustomer Success Executive Get AI-powered advice on this job and more exclusive features. Sales & Customer Success (Japanese Required / Manila Local Hire) ⚠️ This position requires Japanese language ability (conversational or above). ⚠️ Interviews will be conducted in Japanese. Position Sales & Customer Success Representative Location Manila,...
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Customer Success Coordinator
1 week ago
, Metro Manila, Philippines Yext Full timeYext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence...
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Customer Success Specialist
1 week ago
, Metro Manila, Philippines St Trinity Property Group Full timePosition Overview A Customer Success Specialist (Contract) in the real estate/property sector plays a pivotal role in ensuring a smooth and efficient contract exchange and settlement process. This position requires a strong understanding of the Australian property market, legal processes, and exceptional customer service skills. Key Responsibilities Contract...
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Trainer
1 week ago
Manila, National Capital Region, Philippines SupportNinja Full time ₱1,500,000 - ₱3,000,000 per yearAre you a natural communicator with a passion for helping others succeed? Do you thrive in virtual environments and love the idea of empowering users through live, interactive training? If so, we want you on our team We're on the hunt for adynamic and enthusiastic Trainerto deliver engaging, instructor-led webinars.Work Set-Up:Fully RemoteEquipment:Bring...
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Sales and Customer Service Trainers
7 days ago
Manila, National Capital Region, Philippines Private Advertiser Full time ₱360,000 - ₱720,000 per yearPosition: Part-Time Sales and Customer Service Trainer (Commission-Based)Location: Remote / Flexible ScheduleAbout the Role:We are looking for passionate and results-driven Sales and Customer Service Trainers to join our growing team. This part-time, commission-based opportunity is ideal for professionals who excel at teaching, mentoring, and helping others...
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Customer Success Officer
3 weeks ago
, Metro Manila, Philippines LeapFroggr Full timeOverview Join to apply for the Customer Success Officer role at LeapFroggr . 2 weeks ago Be among the first 25 applicants The job responsibilities include everything related to customer service and happiness. Responsibilities Provide superior customer service by understanding customers' needs. Answer queries and provide complete and accurate information to...
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Customer Success Area Lead
4 weeks ago
, Metro Manila, Philippines Salesforce Full timeJoin to apply for the Customer Success Area Lead role at Salesforce . Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are...