B2B Renewal Specialist | Customer Success | Up to PHP90K
3 days ago
Lead Renewals, Strengthen Partnerships, and Drive SaaS Customer Success Work at the intersection of technology and trust-where customer relationships turn into measurable success. This opportunity is ideal for professionals passionate about client engagement, B2B retention, and SaaS renewal operations. You'll be part of a high-performing environment that values precision, collaboration, and proactive problem-solving. Here, every successful renewal not only supports business continuity but also enhances digital transformation across global organizations. Job Description As a B2B Renewal Specialist, you'll manage the entire renewal lifecycle for small to mid-sized B2B SaaS accounts. You'll ensure accuracy, client satisfaction, and contract retention by maintaining renewal pipelines, minimizing churn, and optimizing the customer journey. Collaborating closely with global teams, you'll help implement strategies that strengthen relationships, drive predictable renewals, and contribute to scalable customer success operations. Job Overview Employment type: Full-time Shift: Night shift, Weekends Off Salary: Up to PHP90,000 Work setup: Onsite, Makati Exciting Perks Await Day 1 HMO coverage with free dependent Competitive Salary Package Night differential pay to maximize your earnings Prime office location in Makati (Easy access to MRT stations, restaurants, and banks) Fixed weekends off Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit ) Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment The Qualifications We Seek Minimum of 3 years' experience in SaaS renewals, customer success, or B2B account management . Proven record of achieving predictable renewals and exceeding retention targets. Strong Salesforce.com expertise in managing client accounts and renewals. Excellent organization, time management, and written communication skills. Ability to thrive in a fast-paced environment with shifting priorities. Proactive problem-solver skilled in handling client inquiries and approval frameworks. Strong attention to detail and commitment to process optimization. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr
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