It Service Desk Analyst

Opentext - IT Service Desk Analyst

Makati, National Capital Region

Posted today — Job Description: The Information Company, OpenText, provides production monitoring of data, error analysis, and acts as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services. Responsibilities include providing production support, analyzing issues, notifying customers, and escalating as needed. Work cross-functionally to deliver quality resolutions and contribute to the knowledge base. May require on-call and weekend rotation.

• Provide technical support responding to case service levels and production issues.
• Recreate and analyze customer issues; escalate appropriately.
• Collaborate cross-functionally to deliver quality resolutions; contribute ideas to knowledge base.
• May be assigned other duties or projects; on-call and weekend rotation possible.

What it takes:

• Experience with Unix/Linux and Windows operating systems.
• Experience with databases (SQL, Oracle).
• Experience with Active Directory.
• EDI knowledge preferred.
• Strong English communication; ability to deliver technical solutions to customers (EDI savvy or not).

Notes: Global vaccination policy may apply; EEO statement included. Some regions may have restrictions on applicants.

Technical Support Representative

Overview: Our Technical Support Representatives field customer inquiries and provide solutions to create excellent customer experiences in a collaborative environment. Opportunities for growth and cross-cultural interactions.

• Responsibilities :

• Provide excellent customer service through active listening.
• Handle confidential customer information securely.
• Aim to resolve issues on first contact by being proactive.
• Communicate with customers appropriately.

• Qualifications :

• Filipino citizen or equivalent legal status.
• Proven oral and written English communication skills.
• Strong logic and problem-solving skills.
• Availability to work various shifts.
• Skill in using Windows operating systems.
• Strong organization and prioritization skills.
• TP PRNQE / TP TGG / TP MKTI / TP Manda / TP ANPLO (see location):

Job types: Full-time, Permanent

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift; Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative

Taguig, National Capital Region

Gratitude Inc. — Posted today

Overview: As above, with responsibilities and qualifications identical to the regional variant.

• Responsibilities: same as above.

• Qualifications: same as above with location-specific TP code (TP TGG).

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift; Shift system

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Technical Support Representative

Tech locations: Taguig, Makati, Mandaluyong, Antipolo — Gratitude Inc.

Overview: As above; multiple postings for different NCR locations with identical responsibilities/qualifications.

• Responsibilities: as above.

• Qualifications: Filipino citizen or equivalent; English communication; shift flexibility; Windows skills; TP codes as above.

Salary: Php22,000.00 - Php24,000.00 per month

Benefits: Flextime, Paid training, Pay raise

Schedule: 8 hour shift; Rotational shift

Supplemental Pay: 13th month salary, Bonus pay, Overtime pay, Performance bonus, Yearly bonus

COVID-19 considerations: Always

This advertiser has chosen not to accept applicants from your region.

Technical Support Manager

Posted 333 days ago

Overview: A Service Supervisor role focused on upkeep of assets nationwide via on-site and remote implementations. Requires strong analytical skills, reporting, and team management.

• Remote and on-site asset technical support; hardware and software installation and configurations.
• Periodic on-site asset maintenance; R&D of IT hardware requirements.
• Monthly and concurrent processing of COP, COC, COI.
• Oversee and manage the team.

Requirements:

• Graduate of IT or related field; 3+ years in similar scope; no derogatory records; 7+ years total experience with team management; willing to on-site in Ortigas and to do field work.

This advertiser has chosen not to accept applicants from your region.

#J-18808-Ljbffr

---