Customer Care Representative

3 weeks ago


Makati, Philippines Uniting Holding Full time

HMO on Day 1 Saving Plan Retirement Plan Duties and Responsibilities: Engage with and resolve customer issues, requests and benefits claims Address and resolve client's application issues Take initiative to recommend and implement quality process improvements based on identified trends or other gaps in knowledge Record and report on issues that customers encounter Carry out issue root cause analysis and resolution in a timely and effective manner Support customers during our hours of operation Qualifications: Has at least 3 years Customer Service experience not necessarily all in Healthcare. Experience working with email, chat & voice support. Email and Chat experience is a MUST Experience working with Salesforce or similar CRM, preferred Excellent communication skills (written and verbal) Could be in other type of business with at least background healthcare insurance The candidate should be keen to details and has problem solving capabilities #J-18808-Ljbffr



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