B2B Program Coordinator

4 weeks ago

Metro Manila Philippines Satellite Office Full time

Position Overview The B2B Program Coordinator supports the organization's wholesale operations, ensuring a seamless experience for retail partners, vendors, and internal teams. This role manages end-to-end order processing, maintains accurate product data, assists with trade show logistics, and supports marketing communications for wholesale customers. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced collectibles retail environment. Must-Have Qualifications Order Management & Fulfillment Experience entering and processing wholesale or retail orders, invoices, and confirmations. Ability to track open orders, backorders, and monitor shipping/delivery timelines. Skilled in reconciling order discrepancies, including shortages, overages, and damages. Familiarity with handling returns, exchanges, and sample requests. Customer & Vendor Support Proficiency in maintaining accurate customer and account data within ERP or CRM systems (e.g., NetSuite). Experience supporting vendor or customer onboarding, including account setup. Strong communication skills to provide responsive customer service and resolve B2B issues. Capacity to learn and manage customer/vendor portals (e.g., Urban, Indigo). Product & Pricing Maintenance Proven ability to update and manage product catalogs and wholesale price sheets. Attention to detail for ensuring accurate product listings (SKUs, images, descriptions). Understanding of inventory monitoring and low-stock reporting. Data & Reporting Competency in pulling and interpreting weekly/monthly sales and performance reports. Trade Show & Event Coordination Experience managing event calendars, deadlines, and exhibitor documentation. Strong logistical skills for booking travel, managing booth details, and coordinating post-show activities such as lead follow-ups and sample shipments. Systems & Documentation Ability to create and maintain SOPs and process documentation for onboarding and vendor workflows. Strong organizational and time-management skills. Marketing & Communication Experience drafting and scheduling email campaigns or newsletters for wholesale audiences. Basic familiarity with email platforms such as Mailchimp, Klaviyo, or similar tools. Nice-to-Have Skills Experience in the collectibles, pop culture merchandise, or retail industry. Familiarity with trade show management platforms and B2B eCommerce systems. Working knowledge of graphic design tools (e.g., Canva, Adobe Creative Suite) for lookbooks or digital catalogs. Understanding of pricing strategy or wholesale margin analysis. Prior use of NetSuite or similar ERP for order and inventory management. Experience coordinating with marketing or creative teams for product launches and seasonal campaigns. Ability to assist with system integrations between ERP, CRM, and vendor portals. Ideal Candidate Traits Highly organized multitasker with a process-driven mindset. Collaborative communicator across operations, sales, and marketing teams. Proactive problem solver who can anticipate and address issues before they impact customers. Adaptable and eager to learn new tools and systems. #J-18808-Ljbffr

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