Service Desk Engineer
3 days ago
The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support environment. Key Responsibilities Provide first-line technical support via phone, email, and chat, resolving IT issues related to hardware, software, and network. Log, track, and manage incidents and service requests using an IT Service Management (ITSM) tool like Jira Service Management or Zendesk. Escalate complex issues to L2/L3 support teams while maintaining ownership of the ticket and communication with the user. Perform user account management (e.g., onboarding, offboarding, password resets) in Active Directory or Azure AD. Assist with the setup, configuration, and troubleshooting of desktops, laptops, and peripheral devices. Document solutions and contribute to the internal knowledge base. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in a Service Desk or IT Helpdesk role, preferably supporting international users in a multinational/BPO setting. Strong knowledge of Microsoft Windows OS, Microsoft 365 Suite, and common desktop applications. Basic understanding of network troubleshooting (TCP/IP, DNS, DHCP, VPN). Experience with a ticketing system and familiarity with ITIL foundations is a plus. Exceptional customer service, communication, and problem-solving skills. Willingness to work in a 24/7 shifting schedule to support Australian business hours. #J-18808-Ljbffr
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IT Service Desk Engineer
2 weeks ago
Taguig, Philippines eTeam Full timeeTeam Taguig, National Capital Region, Philippines IT Service Desk Engineer eTeam Taguig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. Direct message the job poster from eTeam The IT Operations team comprises Global Service Desk (you!), CorpEng (Corporate Engineering), SolEng (Solutions Engineering),...
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Service Desk Engineer
6 days ago
Taguig, National Capital Region, Philippines Satellite Office Full time ₱40,000 - ₱60,000 per yearThe Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support...
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IT Service Desk Engineer
4 days ago
Taguig, National Capital Region, Philippines eTeam Full timeJob DescriptionThe IT Operations team comprises Global Service Desk (you), CorpEng (Corporate Engineering), SolEng (Solutions Engineering), Infrastructure, Collaboration and Enablement and IT Procurement. GSD works closely with each team in providing both operational support and on various projects and is the main source of support for the company. We have a...
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Service Desk Analyst
3 days ago
Taguig, Philippines IT BY DESIGN Full timeSenior Recruitment Consultant | Hiring for an MSP Company | L1, L2, and L3 IT Service Desk | Cloud Engineer | NOC | message me for opportunities Service Desk Specialist Location: Onsite – BGC, Taguig Shift: Nightshift (EST) Experience: Minimum 1.9 years of experience in IT Service Desk or Technical Support About the Role: IT By Design is looking for a...
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Service Desk Analyst
7 days ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱50,000 per yearService Desk SpecialistLocation:Onsite – BGC, TaguigShift:Nightshift (EST)Experience:Minimum1.9 yearsof experience in IT Service Desk or Technical SupportAbout the Role:IT By Design is looking for aService Desk Specialistto join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for...
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IT Service Desk Engineer
7 days ago
Taguig, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱30,000 - ₱60,000 per yearQualifications:• Technical support expertise on MacOS, Chrome OS, along with Google Suite including Google Admin and ideally in support of 2FA methodologies.• Knowledge of Jira Service Desk, or similar ticketing system.• Basic knowledge of standard IT Infrastructure Configurations• Administration experience with Google for Business, Atlassian, Okta,...
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IT Service Desk
2 weeks ago
Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱300,000 - ₱450,000 per yearIT Service Desk | ITSD | Get as much as 45K | Start ASAP About the roleNezda Technologies, Inc. is seeking skilled IT Service Desk professionals to join our client in Taguig City, Metro Manila. This full-time role is crucial in providing exceptional technical support and customer service to our valued clients. As an IT Service Desk Specialist, you will be...
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IT Service Desk
1 week ago
Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱280,000 - ₱400,000 per yearWork Location: Bonifacio Global City (BGC)Work Setup: Onsite1. Service Desk Associate (Mid Level)Starting Salary Package: ₱28,000Qualifications:Completed at least 1st year in collegeMinimum 18 months handling Service Desk rolesStrong technical background in hard core tech support and computer troubleshooting2. Service Desk Specialist (Senior Level)Salary...
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IT Service Desk L1.5
2 weeks ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱300,000 - ₱600,000 per yearNow Hiring: System Engineer - IT Service Desk | IT By Design (MSP)Location: Metro Manila (100% Onsite | Full-Time)Are you ready to take the next big step in your IT career? At IT By Design, we're looking for passionate System Engineers who are ready to grow beyond Service Desk or Help Desk support — and make an impact in a global Managed Services Provider...
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Service Desk Manager
1 week ago
Taguig, Philippines FMC SWITZERLAND II GMBH, MANILA ROHQ Full timeOverview FMC Corporation is a global leader in agricultural sciences, driven by our purpose: Innovation for Agriculture. Solutions for the Planet. We are passionate about the power of science to solve agriculture’s biggest challenges. With one of the most productive and diversified pipelines in the industry, FMC is delivering cutting-edge and...