Service Desk Engineer
4 weeks ago
The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support environment. Key Responsibilities Provide first-line technical support via phone, email, and chat, resolving IT issues related to hardware, software, and network. Log, track, and manage incidents and service requests using an IT Service Management (ITSM) tool like Jira Service Management or Zendesk. Escalate complex issues to L2/L3 support teams while maintaining ownership of the ticket and communication with the user. Perform user account management (e.g., onboarding, offboarding, password resets) in Active Directory or Azure AD. Assist with the setup, configuration, and troubleshooting of desktops, laptops, and peripheral devices. Document solutions and contribute to the internal knowledge base. Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Proven experience in a Service Desk or IT Helpdesk role, preferably supporting international users in a multinational/BPO setting. Strong knowledge of Microsoft Windows OS, Microsoft 365 Suite, and common desktop applications. Basic understanding of network troubleshooting (TCP/IP, DNS, DHCP, VPN). Experience with a ticketing system and familiarity with ITIL foundations is a plus. Exceptional customer service, communication, and problem-solving skills. Willingness to work in a 24/7 shifting schedule to support Australian business hours. #J-18808-Ljbffr
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Service Desk Analyst
4 weeks ago
Taguig, Philippines IT BY DESIGN Full timeSenior Recruitment Consultant | Hiring for an MSP Company | L1, L2, and L3 IT Service Desk | Cloud Engineer | NOC | message me for opportunities Service Desk Specialist Location: Onsite – BGC, Taguig Shift: Nightshift (EST) Experience: Minimum 1.9 years of experience in IT Service Desk or Technical Support About the Role: IT By Design is looking for a...
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱50,000 per yearService Desk SpecialistLocation:Onsite – BGC, TaguigShift:Nightshift (EST)Experience:Minimum1.9 yearsof experience in IT Service Desk or Technical SupportAbout the Role:IT By Design is looking for aService Desk Specialistto join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for...
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IT Service Desk
3 days ago
Taguig, Philippines Metacom Solutions Full timeMetacom Solutions is urgently hiring for IT Service Desk Job Description: Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. Answers simple to complex questions about installation, operation, configuration,...
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IT Service Desk
3 weeks ago
Taguig, Philippines Metacom Careers Full timeWERE HIRING: IT SERVICE DESK SPECIALIST Location: BGC, Taguig City | 100% Onsite Step Up Your IT Career in a Global Environment! Do you have a solid background in tech support and a passion for delivering world‑class IT service? We’re looking for an experienced IT Service Desk Specialist who’s ready to make an impact and grow in a dynamic, fast‑paced...
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IT Service Desk
3 weeks ago
Taguig, Philippines Metacom Business Process Outsourcing Solution Inc. Full timeWE’RE HIRING: IT SERVICE DESK SPECIALIST Location: BGC, Taguig City | 100% Onsite Step Up Your IT Career in a Global Environment! Do you have a solid background in tech support and a passion for delivering world‑class IT service? We’re looking for an experienced IT Service Desk Specialist who’s ready to make an impact and grow in a dynamic,...
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IT Service Desk L1.5
2 weeks ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱300,000 - ₱600,000 per yearNow Hiring: System Engineer - IT Service Desk | IT By Design (MSP)Location: Metro Manila (100% Onsite | Full-Time)Are you ready to take the next big step in your IT career? At IT By Design, we're looking for passionate System Engineers who are ready to grow beyond Service Desk or Help Desk support — and make an impact in a global Managed Services Provider...
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IT Service Desk
2 weeks ago
Taguig, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱280,000 - ₱400,000 per yearWork Location: Bonifacio Global City (BGC)Work Setup: Onsite1. Service Desk Associate (Mid Level)Starting Salary Package: ₱28,000Qualifications:Completed at least 1st year in collegeMinimum 18 months handling Service Desk rolesStrong technical background in hard core tech support and computer troubleshooting2. Service Desk Specialist (Senior Level)Salary...
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IT Service Desk
3 days ago
Taguig City, Philippines Metacom Solutions Full timeMetacom Solutions is urgently hiring for IT Service Desk Job Description: Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users. Answers simple to complex questions about installation, operation, configuration,...
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Service Desk Manager
2 weeks ago
Taguig, National Capital Region, Philippines FMC SWITZERLAND II GMBH, MANILA ROHQ Full time ₱600,000 - ₱1,200,000 per yearSERVICE DESK MANAGERAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to...
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IT Service Desk Analyst L1.5
2 weeks ago
Taguig, National Capital Region, Philippines IT by Design Full time ₱300,000 - ₱450,000 per yearNow Hiring: System Engineer – IT Service Desk | IT By Design (MSP)Taguig, BGC | 100% Onsite | Night Shift (US Hours) Start Date: Immediate or January We're looking for experienced IT Service Desk / Help Desk professionals who want to grow their technical skills in a global MSP environment. If you have solid troubleshooting abilities, strong communication...
