Sales Supervisor

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Posted today

REQUIREMENTS:

• Bachelor’s Degree in Agriculture / Agri. Business / Business Management, or any related course
• At least 3 - 5 years of experience in supervisory role and customer-service within sales environment
• Strong leadership and team management skills
• Good verbal and written communication skills
• Organizational and time management skills
• Flexible and capable to adjust in different situation and type of people
• Must have a good moral character and can work under pressure with minimal supervision
• Must be creative and computer literate
• Detail oriented and ability to multitask
• Willing to hold office in Lipa City, Batangas

Responsibilities:

• Supervise and coordinate the sales support team activities.
• Assist sales representatives with administrative tasks and customer inquiries.
• Prepare and analyze sales reports and performance metrics.
• Train and mentor sales support staff to enhance their skills.
• Collaborate with sales and marketing teams to improve processes.
• Manage customer databases and ensure data accuracy.
• Handle escalated customer issues and provide solutions.
• Monitor inventory levels and coordinate with logistics.
• Develop and implement strategies to increase sales efficiency.
• Ensure compliance with company policies and procedures.

Posted today

Customer Service Analyst

Posted today

Primary Responsibilities:

• Ability to communicate effectively and professionally with customers. Digest large amounts of data quickly, deal with ambiguity, be decision-oriented, a quick learner and open minded.
• Receipt, review and processing of customer orders, RFQ's and discrepancies in accordance with standard terms and conditions or customer specific contractual obligations.
• Extensive internal interface with various support organizations within the organization.
• Ensuring all necessary flow-downs to supply chain, shipping, quality, etc. are communicated timely and accurately.
• Management of contracts to include assistance with customer delivery status inquiries, customer delivery expedite requests, the implementation of contract modifications to standard work and other customer requests as needed.
• Responsible for assisting with timely payment from customers.
• Participate in continuous improvement initiatives.
• Documented success in maintaining a high level of ownership towards assigned responsibilities
• Ability to train and develop others around them in areas of expertise
• Non-traditional working hours may be required as needed.

Preferred Qualifications:

• SAP knowledge
• ACE, Six Sigma continuous improvement experience
• Reporting, database manipulation and/or VBA a plus
• Effective written and verbal communication
• Bachelor's degree required for this position

Customer Service Planner

Posted today

Analyst, Customer Service

Date Posted: Philippines | Position Role Type: Unspecified

Job Responsibilities

• Manage and act as primary point of contact for all intercompany orders to Galley Inserts
• Enter and/or update sales order in SAP as needed
• Ensure order details are correct including part numbers, quantity and pricing
• Collaborate with Planning and ImEx team on requirements and ship dates
• Update order's ship date in BSP on timely manner
• Respond promptly to inquiries related to order status, pricing, delivery, cancellation and returns
• Provide daily and monthly reports to support on-time delivery
• Keep records of customer interactions and process customer accounts
• Meet personal/customer service team targets (KPI)
• Ensure compliance with company policies and internal process
• Perform other duties as required by departmental procedures

Qualifications

• Bachelor's degree in Business Administration, Business Management, or a related field
• 3+ years of experience in Customer Service as a Customer Service Representative, Customer Service Executive, or a similar role
• Customer oriented and committed to provide excellent customer service
• Strong attention to detail and organizational skills
• Strong numerical, written, and verbal communication and reasoning skills
• Ability to work effectively with cross functional team
• Ability to multi-task, prioritize, and manage time effectively
• Professional etiquette towards customers and organization
• Experience resolving customer complaints
• MS Excel and PowerPoint proficient
• Experience using SAP ERP system is a plus but not required

Collins Aerospace content included for context. RTX equal employment statement included.

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