Medical Support Services Manager

3 weeks ago

Metro Manila Philippines AVC Med Full time

Overview

Phoenix Med Health is an innovative physicians network at home who has been delivering high quality healthcare to elderly patients in assisted and independent living communities, group homes, and private homes for more than five years.

Phoenix Med Health has 50+ full-time healthcare clinicians (board certified physicians, nurse practitioners, physician assistants, podiatrists, psychiatry, psychologists, and wound-care specialists) who visit patients in their own senior living homes. We are also rapidly expanding the house-call network model with our patent-pending telemedicine via 4G/5G smart phones and tablets.

We currently serve patients in over 300+ communities across the Valley and are staffing for further expansion.

Job Description

The Medical Support Service Manager is responsible for overseeing the daily operations of the Medical Support Services team, ensuring efficient coordination of patient care, provider support, and administrative functions. This role requires strong leadership, problem-solving skills, and a deep understanding of healthcare operations to enhance service quality and optimize workflow.

Essential Functions
  • Oversee daily operations, including eLabs and imaging request orders, Durable Medical Equipment processing, medication reconciliation, medical records management, and contact center management
  • Develop and implement policies and procedures to improve team efficiency and ensure compliance with healthcare regulations and insurance requirements.
  • Coordinate with clinicians to ensure they receive the necessary administrative and operational support for optimal patient care.
  • Act as the primary point of contact for escalated patient support issues, provider coordination, and service delivery concerns.
  • Analyze operational performance metrics and recommend improvements to enhance service quality and efficiency.
  • Train, mentor, and evaluate Medical Assistants, fostering professional growth and high performance.
  • Handle patient inquiries, complaints, and service requests professionally and efficiently.
  • Participate in the design of call monitoring formats and quality standards to improve service performance.
  • Provide trend data and actionable insights to the operations management team for informed decision-making.
  • Prepare and analyze internal and external quality reports for leadership review.
  • Implement reports and dashboards to track and monitor the number of service orders.
  • Perform other duties as assigned.
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