Pre-Training and Enrolment Officer

Overview Position: Pre-Training & Enrolment Officer Location: Cyberscape Beta, Ortigas, Pasig Work setup & shift: Day Shift / hybrid You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements Career Growth: Take advantage of opportunities for continuous learning and career advancement Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture Position Purpose & Responsibilities As a member of the Student Support Services team, the Pre-Training & Enrolment Officer is responsible for providing the best available support to students and their learning journey. This includes converting registrations to enrolments and ensuring students are given support pre and post training commencement. All employees in this position must also act in line with Simonds Group’s values of Integrity, Respect, Loyalty, and Honesty, in addition to the Code of Conduct and Group policies. Proven ability to effectively multitask and prioritise work within a busy environment Demonstrated ability to work under pressure, and to set targets/KPIs Professional level written and verbal communication skills Ability to effectively communicate with a diverse range of internal and external stakeholders, demonstrating patience, acceptance, and tolerance Strong relationship building skills with expertise in the effective management of diverse internal and external stakeholder groups Ability to work collaboratively with a variety of stakeholders and teams, as well as autonomously Minimum intermediate level computer literacy, including the ability to use the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and other applications (e.g. CRM software) Key Accountabilities Ensure accuracy of data within the relevant IT systems (e.g. VETtrak, VETenrol, RTOM’S, Salesforce) Provide accurate enrolment advice to prospective students, ensuring that they meet the eligibility criteria Provide an exceptional level of customer service and a high standard of communication with prospective and current students at all times Respond to inbound and outbound phone and web-based enquiries within a reasonable timeframe (e.g. 48 hours) Complete Registrations, Pre-Training Reviews, and Enrolments with students via phone Send and retrieve enrolment paperwork, ensuring it is checked and recorded into the relevant system Review students’ enrolment paperwork for completion and compliance, addressing any concerns or escalating as required Meet and/or exceed daily KPIs/targets Perform all administration duties with diligence and accuracy Assist with the implementation and maintenance of continuous improvement plans Assist with internal audits as requested Perform data administration when required/requested Collaborate with the wider BAA team to deliver exceptional customer service across the student journey Share information and potential issues with the team and management to maximise efficiency Participate in team meetings and activities, demonstrating respect and consideration to all parties Actively contribute to a positive, collaborative, and respectful working environment aligned with the culture and values of Simonds Group Keep up to date with all Simonds Group policies, practices, and procedures Always act in the best interest of the company, in line with the Code of Conduct and Group policies Any other duties as reasonably required/requested About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines. MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate YOU and your 100% For more information, visit Seniority level Entry level Employment type Full-time Job function Human Resources Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr